Summary
Overview
Work History
Skills
Timeline
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Mackenzie Murphy

Manlius,NY

Summary

Adept at enhancing operational efficiency and team leadership, I significantly improved customer satisfaction and team collaboration at Yards Grille. My expertise in conflict resolution and inventory management, coupled with a proven track record of mentoring staff and streamlining service operations, positions me as a valuable asset to any team.

Overview

2
2
years of professional experience

Work History

Hostess Trainer

Yards Grille
04.2023 - 08.2024
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
  • Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
  • Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
  • Facilitated seamless transitions between shifts by effectively communicating pertinent information regarding reservations and special requests with incoming staff members.
  • Improved team communication by implementing a weekly meeting to address concerns and share updates.
  • Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.
  • Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
  • Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
  • Assisted in conflict resolution between customers and staff, fostering a positive work atmosphere.
  • Boosted restaurant reputation by consistently providing a warm and welcoming environment for guests.
  • Partnered with the management team to identify areas of improvement and implement changes that positively impacted overall restaurant operations.
  • Increased table turnover rate with efficient management of waiting list and timely followups.
  • Contributed ideas for improving marketing efforts aimed at attracting new customers while retaining existing ones.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.

Cashier and Ice Cream Scooper

Sno Top
03.2022 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced shopping experience, provided product information and location assistance.

Skills

  • Exceptional communication
  • Table assignment
  • Strong leadership
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Team Leadership
  • Operational Efficiency
  • Hygiene practices
  • Team building
  • Conflict Resolution
  • Professionalism
  • Quality Control
  • Opening and closing procedures
  • Time management abilities

Timeline

Hostess Trainer

Yards Grille
04.2023 - 08.2024

Cashier and Ice Cream Scooper

Sno Top
03.2022 - 05.2023

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Mackenzie Murphy