Mackenzie Murray
Harwinton,CT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Target Guest Associate
Target
11.2021 - 02.2024
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Contributed to an increase in return guests by cultivating positive relationships and ensuring memorable experiences.
- Streamlined check-in and check-out processes for improved efficiency and guest convenience.
- Assisted with event coordination, resulting in successful functions and satisfied clients.
- Knowledge of tools, products and services available to better assist customers.
- Ability to blend problem solving and decision making to positively impact the guests experience.
- Experience in promoting and selling various benefits and offerings to guests.
- Ability to adapt to different guest interactions and situations.
- Resolved guest issues in a timely manner, maintaining professionalism and empathy at all times.
- Managed front desk operations during busy periods, effectively prioritizing tasks without sacrificing attention to detail or customer care quality.
- Trained associates in fulfillment.
Snack Bar Associate and Bus Girl
Litchfield Country Club
05.2021 - 11.2021
- Enhanced team productivity by streamlining communication.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Increased customer satisfaction by resolving issues and providing exceptional service at all times.
- Provide excellent customer service to patrons by preparing food and drink items and complete cash handling, inventory and other duties as assigned to ensure the successful operation of the snack bar
- Work with kitchen staff to keep tables clean for the waitstaff and customers.
Student Coach
HYSA Field Hockey
08.2017 - 11.2019
- Improved student performance by implementing personalized coaching strategies tailored to individual learning needs.
- Developed strong rapport with students, fostering a supportive learning environment through empathetic listening and effective communication.
- Streamlined scheduling processes for coaching sessions, resulting in increased efficiency and time management for both students and coaches.
Education
High School Diploma -
Lewis S. Mills High School
Burlington, CT06.2022
Skills
- Cross-Selling and Up-Selling
- Exceptional communication
- Guest Relations
- Strong Work Ethic
- Customer Service
- Complaint Handling
- Product Sales
- Computer Skills
- Issue Resolution
- Food and Beverage Area Setup
- Payment Processing
- Data entry proficiency
- Detail Oriented
- Training and mentoring
- Reliability
- Clear Communication
- Item Pickup and Delivery
- Task Prioritization
- Multitasking Abilities
- Continuous Improvement
- Problem-Solving
Timeline
Target Guest Associate
Target
11.2021 - 02.2024
Snack Bar Associate and Bus Girl
Litchfield Country Club
05.2021 - 11.2021
Student Coach
HYSA Field Hockey
08.2017 - 11.2019
High School Diploma -
Lewis S. Mills High School