Mackenzie Myers
Warrens,WI
Summary
Skilled in coordinating and managing business office operations with strong expertise in project coordination and staff supervision. Known for improving operational efficiency through innovative practices and streamlining administrative processes. Demonstrates leadership skills, problem-solving abilities and commitment to corporate objectives. Previous roles have resulted in improved communication between departments, increased productivity and cost savings.
Overview
7
7
years of professional experience
Work History
Regional Business Office Coordinator
Gundersen Health System
Sparta, WI
05.2024 - Current
- Provide administrative and clerical support to the clinic.
- Support the team by conducting research, preparing reports and handling information requests.
- Attended and participated in continuing educational programs to optimize job performance.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Directed and oversaw office personnel activities.
- Established and maintained filing systems to support office personnel.
- Implemented and monitored office policies and procedures to improve operational efficiency.
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
Rehabilitation Technician
Gundersen Health System
Sparta, WI
12.2021 - 05.2024
- Prepared treatment area, mobility equipment and ambulatory aids for patient sessions.
- Assisted patients with therapeutic exercises under the supervision of a physical therapist.
- Performed clerical duties, such as answering phones and ordering supplies.
- Provided support in the use of mobility aids, such as walkers and wheelchairs.
- Took calls and scheduled appointments for patients.
- Utilized computer system to update records with insurance cards, credit card numbers and personal information.
- Administered therapeutic modalities under the supervision of a physical therapist such as hot and cold packs, electrical stimulation, ultrasound, and traction.
Manager
Maurices
Tomah, WI
06.2018 - 12.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Created custom looks for clients based on their individual style, body type, and personality.
- Assisted in creating promotional campaigns to attract new customers.
- Coordinated photoshoots to showcase the latest fashion trends.
- Trained junior staff members in styling techniques and customer service standards.
- Ensured that all styling areas were kept clean and organized at all times.
- Managed social media accounts by posting content related to fashion trends.
- Organized merchandise displays to attractively showcase products.
Patient Liaison
Gundersen Health System
Sparta, WI
06.2021 - 12.2021
- Greeted and welcomed patients, family members, and visitors to the clinic.
- Assisted in providing a positive patient experience by attending to their needs and inquiries promptly.
- Coordinated with other departments to ensure that patient care was properly addressed.
- Scheduled appointments for follow-up visits with physicians or specialists as required.
- Performed clerical duties such as filing paperwork and updating patient files in the electronic health record system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Prepared daily reports on registration activities, highlighting areas for improvement.
Optician
Gundersen Health System
Tomah, WI
02.2020 - 06.2021
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Performed basic vision screenings to determine patient's prescription needs.
- Calculated measurements for eyewear using optical measuring devices.
- Adjusted eyewear for proper fit and comfort level.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Ordered stock from suppliers based on customer orders.
- Maintained accurate records of all transactions in computer system.
- Organized inventory according to product type and manufacturer specifications.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
Education
High School Diploma -
Tomah High School
Tomah, WI05-2018
Skills
- Schedule coordination
- Office management
- Process improvement
- Payroll management
- Administrative support
- Event coordination
- Electronic medical records (EMR) systems
- Staff training and development
References
- Rebecca Lueck - Tomah Gundersen Health Medical Assistant
(608) 387-0962
ralueck@gundersenhealth.org
- Phil Stuart - Sparta Gundersen Health Clinic Manager
(608) 366-3010
philip.stuart@gundersenhealth.org
- Chelsea Ruedy - Application Analyst Associate
(608) 633-4414
cjruedy@icloud.com
Timeline
Regional Business Office Coordinator
Gundersen Health System
05.2024 - Current
Rehabilitation Technician
Gundersen Health System
12.2021 - 05.2024
Patient Liaison
Gundersen Health System
06.2021 - 12.2021
Optician
Gundersen Health System
02.2020 - 06.2021
Manager
Maurices
06.2018 - 12.2022
High School Diploma -
Tomah High School
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