Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Mackenzie Navarrette

Gulf Shores,AL

Summary

Reliable Delivery Driver known for productivity and efficient task completion. Possess specialized skills in route planning, time management, and safety compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth delivery operations and customer satisfaction. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Resourceful professional in event management, known for high productivity and efficient task completion. Specialize in strategic planning, stakeholder engagement, and logistical coordination. Excel in communication, teamwork, and adaptability, ensuring successful events that meet client expectations. Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering a positive customer experience through genuine hospitality. Visionary Business Owner known for high productivity and efficient task completion. Excel in strategic planning, financial management, and operational oversight. Strong leadership skills sharpen ability to inspire teams and drive business growth. Approach challenges with innovative solutions, fostering positive change and organizational development.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Delivery Driver

Dominos Pizza Inc.
Gulf Shores, AL
01.2025 - Current
  • Navigated routes with relevant map programs and GPS systems.
  • Utilized GPS and maps for efficient route planning.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Transported and safely delivered items to prevent damage or loss.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Presented order bills and collected payments for deliveries.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Head Hostess

Yoho Rum And Tacos
Orange Beach, AL
07.2024 - 12.2024
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated effectively with restaurant managers regarding customer complaints or requests.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Answered phones promptly to record and confirm reservations.
  • Cleaned and restocked counter areas, replenished the cash drawer, and checked server supplies to facilitate operations.
  • Assisted with seating arrangements for large groups and special occasions.
  • Maintained accurate records of reservations and wait times.
  • Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Provided excellent customer service to ensure guest satisfaction.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Assisted staff by serving food and beverages or bussing tables.
  • Informed patrons of establishment specials and promotions.
  • Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
  • Helped service staff handle demand by distributing food and beverages.
  • Received and recorded patrons' dining reservations.
  • Trained new staff on proper hosting procedures and policies.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  • Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Ensured that the dining room was always clean, organized, and presentable.
  • Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.

Cashier/Cook Shift Leader

Zaxby's Chicken Fingers & Buffalo Wings
Gulf Shores, AL
07.2024 - 09.2024
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Answered phone calls to assist customers with questions and orders.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated the cash register or POS system to receive payment by cash, check, and credit card.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained work area and kept cash drawer organized.
  • Ensured compliance with all safety regulations within the store environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Stocked shelves with merchandise when needed.
  • Worked closely with front-end staff to assist customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered customers' questions and provided information on store procedures or policies.
  • Welcomed customers, offering assistance to help find store items.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Used suggestive selling techniques to promote add-on sales.
  • Collected payments, and provided accurate change.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Processed sales transactions to prevent long customer wait times.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Optimized kitchen processes to increase efficiency and reduce order preparation times.
  • Adhered to regulatory standards regarding safe and sanitary food preparation.
  • Set up work stations prior to opening to minimize prep time.
  • Led team in high-pressure environments, ensuring timely delivery of orders.
  • Managed cashiering duties such as counting money at the end of shift.
  • Kept kitchen, cooking utensils and storeroom clean and neat.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Followed the "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Reviewed food orders to verify accuracy before they were sent out.
  • Resolved customer complaints in a timely manner.
  • Monitored food preparation to ensure quality standards were met.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Made meals in accordance with company standards and requirements.
  • Checked completed orders for correct quantity and quality.

Wedding Coordinator

Your Dream Beach Wedding
Gulf Shores, AL
03.2024 - 07.2024
  • Communicated regularly with bridesmaids, groomsmen and family members about upcoming tasks or changes in plans.
  • Collaborated with colleagues on marketing strategies, such as email campaigns or social media posts, promoting business offerings.
  • Maintained organized records of client contact information along with notes about specific requests or preferences.
  • Ensured compliance with health and safety regulations at all times.
  • Worked with professional and trade associations to create memorable and successful events.
  • Provided detailed instructions regarding timeline management on the day of the wedding so that everything ran smoothly.
  • Conducted post-event follow-up calls with clients to assess satisfaction levels with the services provided.
  • Attended meetings with clients to discuss their vision for the special day and provide advice on how to make it happen.
  • Provided guidance and support for bridal parties throughout the process.
  • Developed detailed timelines to ensure smooth coordination between vendors and clients.
  • Ensured all necessary paperwork was completed in a timely manner prior to the wedding ceremony.
  • Assisted couples with selecting venues that best fit their needs and budgets.
  • Coordinated with caterers, florists, musicians, photographers and other service providers to ensure a successful event.
  • Organized and managed all aspects of wedding planning, including budgeting, scheduling and vendor selection.
  • Responded promptly to customer inquiries via phone or email in an efficient yet friendly manner.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated and maintained databases with current information.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.

Banquet Server

Wedgewood Weddings
San Clemente, CA
01.2024 - 03.2024
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Communicated with chefs regarding any special requests from guests.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Stocked server areas with supplies before, during and after shifts.
  • Carried trays of food items from kitchen to dining areas.
  • Served orders by picking up and delivering selections from kitchen.
  • Provided exceptional service to high volume of daily customers.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Served beverages and appetizers to guests in an efficient manner.
  • Greeted guests upon arrival and provided assistance throughout the event.
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Assisted with closing duties such as restocking supplies, wiping down surfaces.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Demonstrated knowledge of menu items, ingredients, and preparation methods.
  • Removed and replaced dirty dishes and utensils to maintain table settings.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Replenished beverages throughout meal service as needed.
  • Portioned, plated and garnished menu items to meet company standards.
  • Served food and beverages to customers.
  • Answered questions regarding menu items and assisted guests in making selections.
  • Changed table settings between courses as necessary.
  • Provided refills on drinks as requested by customers.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Ensured that all dishes were served at the correct temperature.
  • Replenished buffet lines with fresh foods as needed.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Set up stations for serving meals according to established guidelines.
  • Used clear communication to relay food and drink orders to kitchen staff.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • Responded promptly and courteously to guest inquiries and complaints.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Inspected completed meals against individual orders to verify accuracy.
  • Followed proper sanitation guidelines when handling food items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
  • Noted timing of meal progression, keeping kitchen staff informed.
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Cleared away used plates and utensils following end of meal service.
  • Worked with cross-functional teams to achieve goals.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

High School Diploma -

Penn Foster
Penn, PA
10-2024

Skills

  • Vehicle inspection
  • Defensive driving
  • Clean driving record
  • Route management
  • Customer service
  • Punctual and reliable
  • Valid Driver's license
  • Time management
  • Attention to detail
  • GPS operation
  • Loading and unloading
  • Map reading and navigation skills
  • Commercial driving
  • Delivery logging
  • Physical stamina
  • Order verification
  • Multitasking and organization
  • Customer interaction
  • Problem-solving
  • Weather adaptability
  • Complex Problem-solving
  • Wedding planning
  • Wedding planning knowledge
  • Strategic planning capabilities
  • Destination wedding planning
  • Planning and coordinating
  • Advanced itinerary planning
  • Cashier training
  • POS system
  • Conflict resolution
  • Workflow optimization
  • Adaptability and dependability
  • Cash handling
  • Coaching and mentoring
  • New hire training
  • Clear communication
  • POS system proficiency
  • Staff training
  • Basic math
  • Cash register operation
  • Team leadership
  • Positive attitude
  • Staff motivation
  • Opening and closing procedures
  • Motivational skills
  • Empathy and patience
  • Heavy lifting
  • Dining room management
  • Guest complaint resolution
  • Dining area maintenance
  • Seating coordination
  • Customer service expertise
  • Exceptional communication
  • Food safety
  • Greeting guests
  • Positive and professional
  • Cleaning and sanitation
  • Table assignment
  • Special dietary requirements
  • Restroom servicing
  • Guest seating
  • Patience and empathy
  • Phone etiquette
  • Calm demeanor
  • Server support
  • Table bussing
  • Table setting
  • Hospitality service expertise
  • Reservation management
  • High volume dining
  • Kitchen staff coordination
  • Interactive communication skills
  • Food running
  • Guest engagement
  • Promotional awareness
  • Payment processing
  • Seating arrangements
  • Strong interpersonal skills
  • Performance improvement

Affiliations

  • Music Writing
  • Hiking/Traveling

Accomplishments

  • Certified Personal Trainer.
  • Nutritionist.

Certification

  • Certified through ISSA for Personal Fitness

Timeline

Delivery Driver

Dominos Pizza Inc.
01.2025 - Current

Head Hostess

Yoho Rum And Tacos
07.2024 - 12.2024

Cashier/Cook Shift Leader

Zaxby's Chicken Fingers & Buffalo Wings
07.2024 - 09.2024

Wedding Coordinator

Your Dream Beach Wedding
03.2024 - 07.2024

Banquet Server

Wedgewood Weddings
01.2024 - 03.2024

High School Diploma -

Penn Foster

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Mackenzie Navarrette