Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie N. Greco

Amsterdam

Summary

Having years of experience working in the customer service industry and knowledge in management and supervision, as well as working directly with the people living in their group homes in order to maintain a supportive and safe atmosphere that encourages growth and the development of independent skills help make me qualified for this position. I am a team player, and I have the skills which I believe is necessary for this occupation.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
12
years of professional experience

Work History

Waitress/Bartender/Hostess

Bosco’s Family Restaurant
06.2013 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Answered customer questions about hours, seating, and menu information in person as well as on the phone.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Waitress/ Bartender

Holiday Inn
02.2019 - 03.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Direct Support Professional

Lexington ARC
02.2017 - 03.2018
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted disabled clients to support independence and well-being.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Transported clients to medical and dental appointments to provide support.

Waitress

Brier Creek Carolina Ale House
09.2016 - 01.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Waitress

The Tavern
09.2016 - 01.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

High School Diploma -

Gloversville High School
Gloversville, NY
06.2013

HFM BOCES – Cosmetology 2 Year Certificate -

HFM BOCES
Johnstown, NY
06.2013

Skills

  • Having years of experience working in the customer service industry and knowledge in management and supervision, as well as working directly with the people living in their group homes in order to maintain a supportive and safe atmosphere that encourages growth and the development of independent skills help make me qualified for this position I am a team player, and I have the skills which I believe is necessary for this occupation
  • Client support
  • Effective multitasking
  • Collaborative teamwork
  • Attention to cleanliness
  • Detail-oriented analysis
  • Cash management
  • Strategic decision-making
  • Food safety management
  • Expertise in hospitality services
  • Complaint resolution
  • Dining experience enhancement
  • Transaction management
  • Employee training
  • Effective time management
  • Proficient in POS technology

Timeline

Waitress/ Bartender

Holiday Inn
02.2019 - 03.2020

Direct Support Professional

Lexington ARC
02.2017 - 03.2018

Waitress

Brier Creek Carolina Ale House
09.2016 - 01.2017

Waitress

The Tavern
09.2016 - 01.2017

Waitress/Bartender/Hostess

Bosco’s Family Restaurant
06.2013 - Current

High School Diploma -

Gloversville High School

HFM BOCES – Cosmetology 2 Year Certificate -

HFM BOCES

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Mackenzie N. Greco