Mackenzie Norman
Eaton Rapids
Summary
Dynamic retail professional with a proven track record at Goodwill Industries, excelling in customer engagement and merchandise display. Recognized for reliability and a positive demeanor, I effectively enhance the shopping experience while maintaining store standards. Skilled in cash handling and fostering team collaboration to drive sales and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Retail Associate
Goodwill Industries Of Central Michigan
Charlotte, MI
04.2025 - 12.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale system, ensuring efficient checkout procedures.
- Organized merchandise displays to maintain store aesthetics and promote sales effectively.
- Collaborated with team members to restock inventory and maintain optimal stock levels on the sales floor.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Host
Texas Roadhouse Restaurant
Jackson, MI
10.2023 - 01.2025
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed waitlists efficiently, optimizing seating arrangements during peak hours.
- Assisted servers by communicating guest needs and special requests effectively.
- Maintained cleanliness of front-of-house areas, enhancing overall dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Trainer
Steak N’ Shake
Battle Creek, MI
09.2023 - 04.2024
- Developed and delivered training programs for new employees, enhancing onboarding experience.
- Implemented safety protocols, ensuring compliance with health regulations in food service operations.
- Assisted management in evaluating employee performance through regular feedback sessions.
- Facilitated hands-on training sessions on equipment operation and customer service best practices.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Retail Associate
Plato’s Closet
Jackson, MI
06.2023 - 08.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Organized merchandise displays to maintain store aesthetics and promote sales effectively.
- Collaborated with team members to restock inventory and maintain optimal stock levels on the sales floor.
- Monitored store cleanliness and safety standards, contributing to a welcoming environment for customers.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
Education
High School Diploma -
Vandercook Lake High School
Vandercook Lake, MI08.2025
Skills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Merchandise display
- Store maintenance
- Verbal and written communication
- Approachability
- Loss prevention awareness
- Hospitality and accommodation
- Point of sale systems
- Time management
- Customer service
Timeline
Retail Associate
Goodwill Industries Of Central Michigan
04.2025 - 12.2025
Host
Texas Roadhouse Restaurant
10.2023 - 01.2025
Trainer
Steak N’ Shake
09.2023 - 04.2024
Retail Associate
Plato’s Closet
06.2023 - 08.2023
High School Diploma -
Vandercook Lake High School