Mackenzie Nurss
Haslet
Summary
Dynamic professional with a proven track record in customer service and client retention. Adept at payment processing and problem-solving, I effectively enhanced customer satisfaction and loyalty. My attention to detail and organizational skills have consistently driven successful outcomes in diverse roles, ensuring compliance and maximizing profitability in self-employed ventures.
Overview
3
3
years of professional experience
Work History
Etsy Seller
Self-employeed
02.2025 - Current
- Managed budget effectively by tracking expenses closely, minimizing costs while maximizing profits.
- Analyzed sales data to identify top-performing products, adjusting inventory accordingly for maximum profitability.
- Proactively sought out feedback from customers to further improve overall shop performance and customer satisfaction levels.
- Regularly updated Etsy shop policies and procedures in accordance with platform guidelines, ensuring compliance and avoiding potential issues.
Private Nanny
April Beesley
08.2023 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
Pet Sitter
Self-employeed
06.2022 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.
- Conducted initial consultations with new clients to understand their pets' routines and care preferences, setting stage for successful engagements.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
- Developed strong bonds with pets by understanding and catering to their individual behaviors and preferences.
- Implemented safety protocols during walks and outings, safeguarding pets from potential hazards.
Special Needs Nanny
Billie Miller
08.2022 - 06.2024
- Managed challenging behaviors effectively, utilizing de-escalation techniques and behavior modification strategies.
- Fostered emotional well-being through active listening, validation, and encouragement during difficult moments or transitions.
- Maintained open lines of communication with parents, providing regular updates on their child''s progress as well as discussing any concerns or suggestions for improvement.
- Developed strong rapport with children under my care, creating an atmosphere of trust that facilitated growth and progress.
- Organized stimulating activities that catered to individual learning styles while incorporating therapeutic goals.
- Facilitated social integration by arranging inclusive playdates with peers and public outings.
- Promoted healthy eating habits by preparing nutritious meals tailored to dietary restrictions or sensory sensitivities.
- Monitored and documented children's progress, using observations to refine care strategies and achieve targeted outcomes.
Seasonal Cashier/Customer Service Cashier
Burlington
09.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Kennel Attendant
Diggin That Dog
05.2022 - 12.2022
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Streamlined daily routines by developing efficient systems for feeding, walking, cleaning, and medicating multiple animals throughout the day.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Monitored animals for behavioral problems and signs of health issues.
Education
No Degree - General Studies
Tarrant County College
Fort Worth, TXHigh School Diploma -
Reach High School
River Oaks, Texas05-2022
Skills
- Payment processing
- Customer service
- Relationship building
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Active listening
Accomplishments
- Youngest Reach High school graduate at fifteen years old
- Highest Reading level of my graduating class and most books read that year
- Student of the year Social Studies 2021-2022
Timeline
Etsy Seller
Self-employeed
02.2025 - Current
Private Nanny
April Beesley
08.2023 - Current
Seasonal Cashier/Customer Service Cashier
Burlington
09.2022 - 12.2022
Special Needs Nanny
Billie Miller
08.2022 - 06.2024
Pet Sitter
Self-employeed
06.2022 - Current
Kennel Attendant
Diggin That Dog
05.2022 - 12.2022
No Degree - General Studies
Tarrant County College
High School Diploma -
Reach High School
Similar Profiles
April SpencerApril Spencer
At Home Mom at Self-employeedAt Home Mom at Self-employeed
Ashley VincentAshley Vincent
Stay at Home Mom at Self-employeedStay at Home Mom at Self-employeed
Aria BrassertAria Brassert
Resale Seller at Self-employeedResale Seller at Self-employeed
Gregory GoldmanGregory Goldman
General Contractor at Self-employeedGeneral Contractor at Self-employeed
Cecilia JonesCecilia Jones
Coordinator/ Management — PERB & NLRB Higher Education Campaigns at Service Employees International UnionCoordinator/ Management — PERB & NLRB Higher Education Campaigns at Service Employees International Union