MACKENZIE ODDIS
Cleveland,Ohio
Summary
Senior Manager with a proven track record of driving $13M in revenue growth and improving operational efficiency by 35% through scalable digital merchandising and process optimization. Leads cross-functional teams to deliver operational excellence across 35,000+ SKUs and multi-channel eCommerce platforms.
Overview
8
8
years of professional experience
Work History
Senior Manager, Digital Merchant Operations
SOLDTHROUGH, LLC
Austin, TX
01.2024 - 10.2025
- Drove $13M revenue growth ($2M to $15M in less than 2 years) by defining and executing a multi-channel eCommerce operations strategy, establishing KPIs, and leading cross-functional delivery across 25 brands and 14 sales channels.
- Defined and executed a digital strategy across retailer and DTC channels with executive leadership teams to establish operational KPIs, dashboards and process efficiencies, leading the full operational team to deliver on revenue goals.
- Optimized internal processes by creating comprehensive documentation and roadmaps, reducing platform setup and onboarding time from 9 to 5 weeks, and cutting inefficiencies by 35% to support company growth without expanding team resources.
- Led WMS implementation, improving inventory accuracy by 30%, reducing fulfillment errors, and accelerating order processing by 20%.
- Oversaw management of 35,000+ SKUs across channels, including product templates, pricing, promotions, images, and content strategy, enhancing conversion rates and ensuring brand consistency.
- Analyzed large datasets to identify trends and deliver actionable insights, driving operational improvements and supporting revenue growth.
- Owned onboarding and system integrations, maintaining a 100% on-time launch rate.
- Managed all customer service, returns, and refunds, while reconciling inventory and out-of-stock levels to maintain a seamless customer experience, and analyzing return reasons to identify improvement opportunities.
Manager, Marketplace & E-commerce Operations
EXPRESS
Columbus, OH
03.2023 - 08.2023
- Built and scaled EXPRESS’s third-party marketplace from $0 to $25M in 3 years, owning vendor strategy, onboarding, assortment expansion, system workflows, and fulfillment optimization end-to-end.
- Maintained 100%+ seller launch accuracy across 100+ vendors while scaling assortment and marketplace revenue.
- Led weekly business and sales reviews, analyzing prior-week performance, and conducted monthly/quarterly business meetings with top clients to align on sales trends, promotions, and marketing strategies.
- Managed and mentored 2 direct reports; developed performance metrics and internal training documents to enhance operational scalability and accuracy.
- Partnered with marketing and UX teams on 25 monthly email campaigns and homepage content updates, including navigation changes.
- Facilitated alignment between e-commerce, tech, and merchandising teams using JIRA, prioritizing user-experience fixes and implementing site improvements.
- Spearheaded the launch of the new PIM tool CommerceTools, serving as the team leader for all QA phases and ensuring successful deployment.
Marketplace Account Manager
EXPRESS
Columbus, OH
09.2019 - 03.2023
- Managed client lifecycle from contract signing to account wind-down, executing onboarding, product management, pricing, and promotions for 100 brands to enhance client engagement.
- Analyzed business performance and led strategic reviews with top brands, concentrating on sales, marketing initiatives, and assortment optimization to foster account growth.
ECOMMERCE SAMPLE COORDINATOR
EXPRESS
Columbus, OH
02.2019 - 09.2019
- Coordinated sample requests, ensuring timely delivery to enhance collaboration with internal teams.
- Managed product listings, optimizing content to increase visibility and drive engagement.
ASSISTANT MERCHANT
LANE BRYANT INC.
Columbus, OH
07.2017 - 02.2019
- Supported $100M annual apparel category by developing merchandising strategy, conducting sales analysis, and managing vendors, enhancing sell-through and optimizing inventory performance.
- Prepared and analyzed sales and inventory reports, using performance metrics to uncover growth opportunities and identify cost reduction strategies.
Education
Bachelor of Science - Fashion Merchandising
Kent State University
Kent, OH05.2017
Skills
- Amazon Seller Central
- CommerceHub
- CommerceTools
- Notion
- Descartes Peoplevox
- Mirakl Marketplace Platform
- Google Sheets and Microsoft Office
- JIRA
- Oracle NetSuite
- Shopify
- SPS Commerce
- Target
- Analytical decision-making
- Digital merchandising
- Adaptability in fast-paced environments
- Process optimization strategies
- Project management expertise
- Self-sufficiency in tasks
- Team leadership skills
- Time management and attentiveness
- Vendor management
References
References available upon request.
Timeline
Senior Manager, Digital Merchant Operations
SOLDTHROUGH, LLC
01.2024 - 10.2025
Manager, Marketplace & E-commerce Operations
EXPRESS
03.2023 - 08.2023
Marketplace Account Manager
EXPRESS
09.2019 - 03.2023
ECOMMERCE SAMPLE COORDINATOR
EXPRESS
02.2019 - 09.2019
ASSISTANT MERCHANT
LANE BRYANT INC.
07.2017 - 02.2019
Bachelor of Science - Fashion Merchandising
Kent State University