Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Ogle

Bodfish,CA

Summary

Offering solid foundation in customer service and communication, eager to learn and develop in fast-paced environment. Delivers strong problem-solving abilities and effective time management skills. Ready to use and develop customer service and communication skills in General Service Representative role.

Overview

11
11
years of professional experience

Work History

Dog Groomer

Kenzie's Grooming Services
01.2022 - 01.2025
  • Groomed dogs using clippers, scissors, and grooming tools to ensure breed-specific styles.
  • Maintained cleanliness and organization of grooming station for optimal workflow.
  • Assessed dog behavior and health before grooming sessions to determine appropriate handling techniques.
  • Educated pet owners on proper coat maintenance and hygiene practices for their pets.
  • Developed efficient scheduling system to manage multiple appointments while minimizing wait times.
  • Implemented new grooming techniques that enhanced overall customer satisfaction and pet comfort.
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.

Housekeeper

Green Thumbs Cleaning Services
04.2020 - 01.2022
  • Maintained cleanliness and sanitation in assigned areas to ensure client satisfaction.
  • Utilized cleaning equipment and supplies effectively for optimal results.
  • Assisted in organizing storage areas for efficient access to cleaning materials.
  • Adapted quickly to changing priorities and tasks throughout the shift.
  • Demonstrated attention to detail in executing daily cleaning routines efficiently.
  • Disinfected and mopped bathrooms to keep the homes sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, bedrooms, living room and dining areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.

Sales Associate/ Stock Room

Banana Republic
10.2016 - 02.2017
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted in visual merchandising, ensuring displays aligned with brand standards and seasonal promotions.
  • Processed transactions accurately using POS systems, enhancing checkout efficiency and minimizing errors.
  • Collaborated with team members to maintain inventory levels, contributing to streamlined stock management.
  • Monitored sales performance metrics to identify opportunities for improvement in customer engagement strategies.
  • Implemented upselling techniques that enhanced customer experience and increased average transaction values.
  • Participated in promotional events, driving foot traffic and boosting overall store sales through effective outreach efforts.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Customer Service Representative

Enviro Cleaners
04.2014 - 09.2016
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Utilized CRM software to track interactions and manage customer accounts efficiently.
  • Assisted in training new staff on customer service protocols and best practices.
  • Implemented process improvements that enhanced response time and overall customer satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

College Prep

Centennial High School
Bakersfield, CA
06.2007

Skills

  • Patience and empathy
  • Animal handling expertise
  • Relationship building
  • Customer service
  • Reliability and punctuality
  • Professionalism and ethics
  • Sanitation practices
  • Verbal and written communication
  • Attention to detail
  • Customer communication
  • Honest and dependable
  • Teamwork and collaboration
  • Problem-solving
  • Decision-making
  • Supply unloading and storage
  • Organizational skills

Timeline

Dog Groomer

Kenzie's Grooming Services
01.2022 - 01.2025

Housekeeper

Green Thumbs Cleaning Services
04.2020 - 01.2022

Sales Associate/ Stock Room

Banana Republic
10.2016 - 02.2017

Customer Service Representative

Enviro Cleaners
04.2014 - 09.2016

College Prep

Centennial High School

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Mackenzie Ogle