MACKENZIE PANDINA
Hilton,NY
Summary
Communications major seeking challenging role with an opportunity to utilize my customer service experience and strong communication skills. Goal oriented, driven, optimistic, and eager to learn and meet company objectives.
Overview
8
8
years of professional experience
Work History
Pest Control Technician
Town and Country Pest Solutions
10.2023 - Current
- Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
- Conducted interior and exterior applications of insecticides, and other products.
- Identified potential entry points for pests and sealed them off.
- Educated customers on proper sanitation practices to help prevent future infestations of pests.
Residential Customer Service Representative
Town and Country Pest Solutions Inc
01.2023 - Current
- Answered inbound customer calls, providing high-level customer service.
- Provided guidance on services offered, pricing plans, and other related information..
- Conducted outbound calls to existing clients to promote company's products and services.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
- Cross-sold additional products and services to purchasing customers.
- Consistently exceeded call speed, accuracy and volume benchmarks on consistent basis.
Nanny
Private Family Client
05.2022 - 01.2023
- Responsible for providing appropriate care and supervision of children ages newborn - 14 years
- Plan and facilitate fun exploratory activities including play, and educational exercises for each child's age and developmental needs
- Manage children schedules, including planning of activities and transportation to and from appointments
- Intervene during strong disagreements, establishing open and safe environment for communication
- Communicate with parents on day-to-day activities, and share feedback on any needs their children may have.
Administrative Assistant
New Testament Christian Church
05.2021 - 05.2022
- Provided ongoing administrative support to Senior Pastoral staff and program leaders
- Responsible for coordinating appointments, events, and deliveries across multiple groups
- Developed monthly bulletin, composed, edited and distributed communications with job related software
- Served as primary point of contact for incoming phone calls and emails, addressing general inquiries and delegating complex requests to appropriate staff members
- Maintained inventory, placed orders, and picked up supplies.
Communications Intern/Event Planner
New Testament Christian Church
08.2021 - 12.2021
- Planned and executed multiple private events
- Worked in tandem with department head to coordinate logistics of all calendar events
- Communicated with vendors and service providers, building relationships, and securing discount commitments on event services
- Developed and implemented marketing campaign, to include flyers, emails, website updates and social media advertisements
- Orchestrated event flow, greeting and directing attendees during all events
- Operated within budget guidelines, exceeding goals averaging over 5% in budget savings.
Admissions Intern
Houghton College
11.2019 - 05.2021
- Lead groups of prospective students and guests on tour throughout campus facilities, engaging them with historical facts and standout achievements of the college
- Acted as a resource, provided guidance on enrollment process, answered questions, and addressed concerns for potential students and their parents
- Completed various administrative tasks
- Participated in staff meetings serving as a voice for prospective students
- Assisted with preparation for admissions and tour presentations.
Shift Supervisor
Salvatore's Pizza
06.2016 - 02.2021
- Met all customer call and order guidelines including handle time, service levels and productivity
- Leveraged strong interpersonal skills to resolve customer complaints in a professional, empathetic, and timely manner
- Trained and mentored both front and back of house staff members on company operations and job duties
- Lead and supervised team members to ensure shift goals were met in a fast-paced, high-volume environment
- Monitored staff performance with a focus on delivering great customer service.
Education
Bachelor of Arts - Communication
Houghton College
Skills
- Excellent Communicator
- Ability to Plan and Prioritize
- Active Listener and Collaborator
- High Emotional Intelligence
- Motivated & Results Driven
- Proficient in PC Operating Systems
- Dependable and Responsible
- Service Sales
Activities
- Sophomore Leadership Conference Nominee (2020)
- Midfielder for Houghton Field Hockey Team (2018 - 2021)
- New York State Champion - Cake Decorating Skills USA (2018)
Timeline
Pest Control Technician
Town and Country Pest Solutions
10.2023 - Current
Residential Customer Service Representative
Town and Country Pest Solutions Inc
01.2023 - Current
Nanny
Private Family Client
05.2022 - 01.2023
Communications Intern/Event Planner
New Testament Christian Church
08.2021 - 12.2021
Administrative Assistant
New Testament Christian Church
05.2021 - 05.2022
Admissions Intern
Houghton College
11.2019 - 05.2021
Shift Supervisor
Salvatore's Pizza
06.2016 - 02.2021
Bachelor of Arts - Communication
Houghton College
Similar Profiles
MICAH BRISCOMICAH BRISCO
Customer Service Advisor at Town And Country Pest ControlCustomer Service Advisor at Town And Country Pest Control
Nathaniel PayneNathaniel Payne
Commercial Applicator at Town And Country Pest ManagementCommercial Applicator at Town And Country Pest Management
Jimmy JonesJimmy Jones
Parts Director at Energy Country Ford/Town & Country FordParts Director at Energy Country Ford/Town & Country Ford
Nicole BeckNicole Beck
Loan Specialist/Senior Team Leader at RP Professionals Services LLC / SBA ContractorLoan Specialist/Senior Team Leader at RP Professionals Services LLC / SBA Contractor
Susan FiumaraSusan Fiumara
Access Associate at Rochester Regional Health SystemAccess Associate at Rochester Regional Health System