Mackenzie Panozzo
Twentynine Palms,CA
Summary
I'm a hardworking employee with customer service, multitasking and time management abilities. When I'm working I'm devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Wedding Caterer
Harbor Banks
Galien, MI
06.2013 - 10.2019
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted staff by serving food and beverages or bussing tables.
- Resolved problems or concerns to satisfaction of involved parties.
- Inspected dining and serving areas for cleanliness and proper setup.
- Distributed food to service staff for prompt delivery to customers.
- Trained new employees to perform duties.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Restaurant Crew Member
Froehlichs
Three Oaks, MI
09.2020 - 10.2021
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Took orders, prepared foods and processed payments in full-service establishment.
- Verified orders and bagged items for easy transport.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Assisted management with inventory control and stock ordering.
- Stocked shelves and cases with new or transferred items.
- Worked Deli by making sure everything was stocked and ready to be served.
- Stocked shelves with merchandise that were properly labeled and priced.
- Made sure merchandise area was clean and items were in the right spot.
Fulfillment Team Member
ChromaSource
Columbus, IN
02.2021 - 10.2021
- Followed order sheets to pick correct stock and prepare pallets.
- Assembled customer orders from stock and staged completed orders on pallets or shelves.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Selected products and items from shelves and pallets for customer orders.
- Achieved productivity and accuracy standards to meet company guidelines.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Education
High School Diploma -
River Valley Middle/Highschool
Three Oaks, MI06.2020
Skills
- Kitchen Organization
- Cleaning Practices
- Large Scale Events
- Food Preparation
- Relationship Building
- Customer Service
- Calendar and Scheduling Software
- Front of House Management
- Inventory Management
- Back of House Management
- Catering Services
- Sales and Marketing
- Problem-Solving
Timeline
Fulfillment Team Member
ChromaSource
02.2021 - 10.2021
Restaurant Crew Member
Froehlichs
09.2020 - 10.2021
Wedding Caterer
Harbor Banks
06.2013 - 10.2019
High School Diploma -
River Valley Middle/Highschool