Mackenzie Parker
Charlotte,NC
Summary
Empathetic and conscientious student committed to furthering their education through a Master's in Clinical Mental Health Counseling Program. Capable leader, having led multiple class projects and activities outside of the classroom to completion. Comfortable working in large groups or independently with minimum supervision. Comfortable with public speaking and interacting with individuals from various socioeconomic backgrounds.
Overview
3
3
years of professional experience
Work History
Admissions Call Center Representative/Lead Team Member
University of SC Office of Undergraduate Admissions
05.2023 - Current
- Worked an average of 15 hours per week answering phone calls, responding to emails, noting inquiries about the university, working at least 3 admissions events throughout the semester, and attending 2 training sessions a semester
- Answering prospective students questions about scholarships, admissions requirements, and college campus community and providing support
- Assist with interviewing, coaching, and hiring of new ACC representatives
- Support the Senior Assistant Director and Manager with back-end tasks for ACC, such as scheduling, organization, material creation, etc
- Assist with creation and implementation of New employee training.
Intern
Tower Engineering Professionals
Charlotte, NC
05.2021 - 12.2022
- Helped improved data entry accuracy by double-checking inputted data and making corrections
- Collaborated with team members using Auto CAD to design various projects.
- Created reports, built relationships with customers/clients, and organized office space.
Education
Bachelor of Arts in Public Health -
University of South Carolina
Columbia, SC05.2025
Skills
- Problem-solving skills
- Active listening
- Interpersonal Relationships
- Organization
- Flexibility
- Cultural Competence
- Customer Service
- Verbal and written communication
Accomplishments
- Dean’s List: Spring 2022, Fall 2022, Spring 2023
- President’s List: Spring 2024
- University of South Carolina Academic Scholar: Merit Award
- Galen Health Fellows Member
Leadership Roles
University 101 Peer Leader, Fall 2023
- Lead a classroom of 20 first-time freshman students during their first semester of college. Taught students about topics including campus and alcohol safety, healthy study habits, academic integrity, wellness, etc. Met with co-instructor weekly to create lesson plans, discuss upcoming topics covered in class, and any pressing subjects., Held one-on-one meetings with all 20 students to cultivate personal relationships with students and to conduct pulse checks on their college experiences thus far.
University 101 Peer Leader Advisory Council, Fall 2023
- Served on a council comprised of 10 current peer leaders. Gave feedback on important topics related to the peer leader experience including: recruitment, training, and support. Helped University 101 program to make improvements and adjustments for the future peer leaders and for the overall success of the program.
Affiliations
Meals on Wheels, Columbia, SC, August 2021- May 2023
- Completed an average of 15 hours per semester delivering hot meals to elderly, frail, and homebound residents in Richland County, SC with sorority sisters.
Timeline
Admissions Call Center Representative/Lead Team Member
University of SC Office of Undergraduate Admissions
05.2023 - Current
Intern
Tower Engineering Professionals
05.2021 - 12.2022
Bachelor of Arts in Public Health -
University of South Carolina
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