Mackenzie Pearce
PORTLAND
Summary
Detail oriented team player offering 15+ years in the service industry, 7 years in bar management, and 2 years in retail. A hard working multitasker who is self driven and efficient in time management and completion of tasks. A natural leader with excellent interpersonal and creative problem solving skills.
Overview
12
12
years of professional experience
Work History
FOH Team Member
Luc Lac Vietnamese Kitchen
08.2022 - Current
- Fast paced service in a high volume restaurant
- Maintaining cleanliness and organization of any given station on the floor (food running, hosting, bar, etc)
- Multitasking many projects as well as orders all at once
- Keeping a sense of urgency throughout service above all else to ensure accuracy in orders as well as efficiency and speed.
- Staying aware and on top of all stocking needs in any station for the entire shift.
- Staying calm in any and all situations that may arise in an environment with many fast moving parts
Retail Sales Team Member
Paxton Gate
08.2022 - Current
- Assist customers by answering questions and fulfilling requests as well as continually learn and apply knowledge about the specific products in the store to easily explain to customers (i.e. ethics policy, sourcing, laws.)
- Handle all incoming inquiries pertaining to the store and properly get them to the management if above my position's authority.
- Stay focused on the task at hand without distraction from other coworkers or outside distractions.
- Self driven time management when pertaining to duties and projects throughout the day.
- Help customers complete purchases, locate items, and sign up for classes.
- Replenish sales floor merchandise and organize shelves, tables, and cases for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Organize employee spaces for optimal efficiency and cleanliness
- Work closely with shipping and receiving to complete tasks each day to quickly get merchandise to the sales floor.
- Accept tasks from management with ease and accuracy pertaining to tagging, stocking, counting, and problem solving.
- Collaborate with co-workers to re-merch and design areas for more accessible and appealing for customers.
- Complete all jobs to maintain cleanliness of the store (i.e. Garbage and recycling, cleaning the kitchen and break room, assorted cleaning projects around the store.)
Bar Manager/Bartender/Server
Pope House Bourbon Lounge
07.2015 - 07.2022
- Cultivated and environment with low turn over and respect for all staff and customers. Maintained relationships with countless regulars, many for years.
- Oversaw in house whiskey program, cocktail menus, and private event menu creation.
- Closed out cash register and prepared cashier report at close of business. Set the register for each shift along with daily sales reports.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs. Handled employees requested time off efficiently.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Maintained inventory of liquor, beer, and wine. First point of contact for all reps and made decisions about inventory independently.
- Scheduled educational meetings and outings for staff to further knowledge of products.
- Kept an open door policy with staff about communication regarding any decisions needing their input.
- Fast paced bartending on full volume nights servicing the 6 seat bar as well as making every drink for the floor.
- Took care of all organizational needs of the whole restaurant including creating systems for a more efficient workplace over all in the kitchen, front of house, and on the back end.
- Had signing/writing privileges for checks and oversaw the shopping needs of the bar and kitchen without oversight.
Server/Expo/Host/Trainer
Saucebox
01.2013 - 06.2015
- Fast paced serving in a large volume, fine dining restaurant.
- Handled expediting in high pressure environment, proficient in menu knowledge, and flexible in stressful situations.
- Utilized vast menu and ingredient knowledge to guide guests toward a positive experience.
- Duties included pre-shift set up, Open Table management, fielding phone calls and reservations, multi-tasking in large sections, controlling crowds at the door on large events, and general up-keep of the restaurant.
- Trained all incoming hosts on responsibilities/Open Table/general procedures and flow of the restaurant
Education
Bachelor of Science - Art Practices And Psychology
Portland State University
Portland, OR06.2014
Skills
- Trauma Informed Workplace Etiquette
- Staffing and Sales Reporting
- Database Interface/Data Entry
- Menu Pricing and Writing
- Fast Paced Bartending and Multitasking
- Investigating Complaints
- Cocktail and Spirits Knowledge
- Supply Ordering
- Efficient Systems Creation
- Stock Management
- Creative Problem Solving
Timeline
FOH Team Member
Luc Lac Vietnamese Kitchen
08.2022 - Current
Retail Sales Team Member
Paxton Gate
08.2022 - Current
Bar Manager/Bartender/Server
Pope House Bourbon Lounge
07.2015 - 07.2022
Server/Expo/Host/Trainer
Saucebox
01.2013 - 06.2015
Bachelor of Science - Art Practices And Psychology
Portland State University
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