Mackenzie Perez
Lakewood,NJ
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating task in order to provide best efficiency and outcome. High energy individual with over 7 years experience in customer relations. Positive and upbeat with strong relationship-building abilities. Looking to leverage the skills of time management , team building and problem solving into a administrative role.
Overview
8
8
years of professional experience
Work History
Server
Charlies Of Lincroft
07.2022 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out daily duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Service Manager/Bartender
Americana kitchen
12.2018 - 05.2021
- Learned skills on mixology and how ingredients may combine to bring delightful beverage to be created
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
Shift Leader
San Marzano
05.2018 - 09.2018
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Waitress
San Marzano
01.2017 - 09.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- increased customer satisfaction with timely table check-ins to assess food and beverage needs.
Food Assembler/Cashier
Bagel Nook
08.2016 - 06.2017
- In this role I would rotate between taking food orders, assembling food , stocking, cleaning tables.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Busser/Hostess
Colts neck inn
09.2015 - 04.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Backed up servers by checking on tables and retrieving items for guests.
- Increase our turnover rate by properly bussing each table in a timely matter, and delegate task that have higher priority
Education
Associate - Buisness management
Brookdale Community College
Freehold, NJ02.2019
Skills
- Restaurant Management
- Guest Inquiries
- Guest Flow
- Cash Register Operations
- Dining Customer Service
- Sales Techniques
- Beverage Preparation
- Transactions and Cash Handling
Timeline
Server
Charlies Of Lincroft
07.2022 - Current
Service Manager/Bartender
Americana kitchen
12.2018 - 05.2021
Shift Leader
San Marzano
05.2018 - 09.2018
Waitress
San Marzano
01.2017 - 09.2018
Food Assembler/Cashier
Bagel Nook
08.2016 - 06.2017
Busser/Hostess
Colts neck inn
09.2015 - 04.2016
Associate - Buisness management
Brookdale Community College
Similar Profiles
Caity PolacelliCaity Polacelli
Fine Dining Server at Charlie's Of LincroftFine Dining Server at Charlie's Of Lincroft
KELSEY BOCKKELSEY BOCK
Surgical Dental Assistant at Lincroft Oral SurgerySurgical Dental Assistant at Lincroft Oral Surgery
Blake VuyovichBlake Vuyovich
Server at Charlie's Of LincroftServer at Charlie's Of Lincroft
CHANA FRIEDMANCHANA FRIEDMAN
Reading Teacher at Tender Touch Educational ServicesReading Teacher at Tender Touch Educational Services
Ari BiegeleisenAri Biegeleisen
Lead Project Manager at Acquisition and Development Firm (Name Disclosed Upon Request)Lead Project Manager at Acquisition and Development Firm (Name Disclosed Upon Request)