Mackenzie Periman
Peoria,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housekeeper Supervisor
Wildlife Prairie Park
04.2024 - Current
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Improved team productivity with effective delegation and clear communication of expectations to staff members.
- Ensured high-quality standards were met by regularly inspecting rooms and public spaces for cleanliness and orderliness.
- Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
- Reduced guest complaints through proactive identification and resolution of potential issues within the facilities.
- Managed inventory levels, ensuring adequate supplies were available for daily operations without excess waste or shortage.
- Completed schedules, shift reports, and other business documentation.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 4 housekeepers.
Grounds Maintenance Worker
Wildlife Prairie Park
08.2023 - 04.2024
- Enhanced landscape appearance by trimming trees, bushes, and hedges.
- Reduced safety hazards through effective debris removal.
- Preserved facility cleanliness with daily routine trash removal.
- Collaborated with other staff members to maintain safe, attractive outdoor spaces for public enjoyment.
- Assisted in seasonal preparation tasks, such as leaf/snow removal.
- Optimized equipment performance with routine maintenance checks and prompt repairs as necessary.
- Facilitated clear communication among team members to ensure smooth project execution across various departments involved in grounds maintenance activities.
- Participated in ongoing training opportunities to stay current on industry best practices and improve personal skills in grounds maintenance.
Activity Lead Aide
Liberty Village Of Pekin
06.2023 - 08.2023
- Enhanced patient comfort by providing compassionate care and assistance with daily living activities.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Assisted with range-of-motion exercises, contributing to improved mobility and overall health for patients.
- Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.
- Collaborated with healthcare professionals to develop personalized care plans for each patient''s specific needs.
- Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
- Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
Daycare Assistant Teacher
Calvary Day Care
04.2021 - 05.2023
- Applied patience, expertise and techniques to maintain group discipline.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Balanced schedules to promote optimal rest, play and educational periods.
- Secured indoor and outdoor premises to protect children.
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
- Cared for children ages newborn to 3 years old.
- Read aloud and played alphabet games to encourage early literacy.
- Observed behavioral issues to alert parents or guardians.
- Developed and enforced positive strategies to encourage good behavior.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Recorded child behavior, food and medication information for supervisors.
- Communicated with parents about daily activities and any concerning behaviors.
- Furthered my skills and knowledge base with computer based continuing education classes listed below.
Stocker
Bait Plastics
02.2021 - 04.2021
- Printed online orders and labels, to be processed and filled.
- Picked and prepared numerous daily shipments in controlled environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Updated inventory and production information.
- Restocked low inventory for shelves.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
Brand Associate
Old Navy
02.2020 - 08.2020
- Welcomed customers promptly, offering assistance to help find store items and responded to questions, while metering customers coming in and out of store due to Covid-19 regulations in place.
- Developed knowledge about products and sales items to answer customer questions.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Provided information to customers concerning sales, promotions and store policies.
- Recommended and helped locate or obtain merchandise based on customer needs and desires.
- Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
- Designed and set up advertising signs and displays of merchandise on shelves or counters to attract customers.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Processed payments and maintained accurate drawers to meet financial targets.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Adhered to company initiatives and achieved established goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
- Answered phone calls to assist customers with questions and orders.
- Completed opening, closing and shift change tasks by following company guidelines such as maintaining clean and orderly areas by sanitizing registers and checkout counter, emptying trash cans, organizing merchandise, sweeping/mopping floors, cleaning doors and windows, sanitizing bathrooms, offices, break room and fitting rooms.
Cashier
Captain D's Seafood
06.2018 - 06.2019
- Welcomed customers promptly, offering assistance to help find store items and responded to questions.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed customer payments quickly and returned exact change and receipts.
- Processed sales transactions to prevent long customer wait times.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Answered phone calls to assist customers with questions and orders.
- Maintained work area and kept cash drawer organized.
- Kept customer and food preparation areas clean and well-organized.
- Reviewed contents on food trays to check complete order.
- Verified orders and bagged items for easy transport.
- Restocked workstation with supplies and communicated out-of-stock items to management.
- Maintained clean and orderly areas by sanitizing register and front counter, emptying trash cans, organizing condiment/drink counter, sweeping and mopping floors, wiping tables and chairs/booths, wiping windows, deep cleaning bathrooms.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Business Entrepreneur Focus
Eastern Gateway Online Community College
4000 Sunset Blvd, Steubenville, OH 43952Farmington Senior High School
1 Black Knight Dr, Farmington, MO 63640Rochester High School
1 Rocket Dr, Rochester, IL 62563High School Diploma -
Penn Foster Online High School
925 Oak St, Scranton, PA 1851501.2020
Skills
- Listens and follows directions well
- Quick Learner, Fast worker
- Multi-tasker
- Knowledge in Microsoft Office Word, Outlook and Excel (Used in online classes)
- Teamwork
- Adaptable
- Willingness to learn
- Housekeeping knowledge
- Staff Scheduling
- Task assignment
- Department coordination
- Training and mentoring
- Guest Relations
Certification
- Lockout/Tagout Steps for Employees 2024
- Personal Protective Equipment(PPE) Overview for Employees 2024
- Bloodborne Pathogen Awareness for Employees 2024
- Sexual Harassment Prevention Training for Illinois General Industry Employees 2024
- A Preventable Tragedy: shaken Baby Syndrome (SBS/ Traumatic Brain Injury) 2023
- Building Positive Social Emotional skills for all Children: introducing the pyramid model framework 2023
- Finding a Curriculum that works for you 2023
- Fundamentals of child Assessment 2022
- Illinois Early Learning & Development standards 2022
- Sudden infant Death Syndrome (SIDS/SUID/AAP Safe Sleep) 2023
- Trauma Informed Practice for Child Care 2023
- Emergency Preparedness for Child Care 2023
- Lead in Water: Protecting Illinois Children 2023
- Early Science Matter Course 1: Introduction 2023
- Early Science Matter Course 2: Curiosity and Wonder 2023
- Early Science Matter Course 3: Engineering 2023
- Early Science Matter Course 4: Beginning Skills, Processes, and Tools 2023
- Early Science Matter Course 5: Force and Motion 2023
- Early Science Matter Course 6: Physical Properties 2023
- Mandated Reporter 2022
- Food Handlers 2022
- CPR/AED 2022
Timeline
Housekeeper Supervisor
Wildlife Prairie Park
04.2024 - Current
Grounds Maintenance Worker
Wildlife Prairie Park
08.2023 - 04.2024
Activity Lead Aide
Liberty Village Of Pekin
06.2023 - 08.2023
Daycare Assistant Teacher
Calvary Day Care
04.2021 - 05.2023
Stocker
Bait Plastics
02.2021 - 04.2021
Brand Associate
Old Navy
02.2020 - 08.2020
Cashier
Captain D's Seafood
06.2018 - 06.2019
Business Entrepreneur Focus
Eastern Gateway Online Community College
Farmington Senior High School
Rochester High School
High School Diploma -
Penn Foster Online High School
- Lockout/Tagout Steps for Employees 2024
- Personal Protective Equipment(PPE) Overview for Employees 2024
- Bloodborne Pathogen Awareness for Employees 2024
- Sexual Harassment Prevention Training for Illinois General Industry Employees 2024
- A Preventable Tragedy: shaken Baby Syndrome (SBS/ Traumatic Brain Injury) 2023
- Building Positive Social Emotional skills for all Children: introducing the pyramid model framework 2023
- Finding a Curriculum that works for you 2023
- Fundamentals of child Assessment 2022
- Illinois Early Learning & Development standards 2022
- Sudden infant Death Syndrome (SIDS/SUID/AAP Safe Sleep) 2023
- Trauma Informed Practice for Child Care 2023
- Emergency Preparedness for Child Care 2023
- Lead in Water: Protecting Illinois Children 2023
- Early Science Matter Course 1: Introduction 2023
- Early Science Matter Course 2: Curiosity and Wonder 2023
- Early Science Matter Course 3: Engineering 2023
- Early Science Matter Course 4: Beginning Skills, Processes, and Tools 2023
- Early Science Matter Course 5: Force and Motion 2023
- Early Science Matter Course 6: Physical Properties 2023
- Mandated Reporter 2022
- Food Handlers 2022
- CPR/AED 2022
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