Mackenzie Pierce
Peoria,AZ
Summary
Patient-focused professional with a passion for customer interaction. Skilled at building strong relationships to enhance the customer experience. Proven ability to create a positive and collaborative work environment. Quick learner who is detail-oriented and always seeks clarification to ensure accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lakota-Dawson
Creek, BC
06.2024 - Current
- Customer Service & Communication: Manage all incoming customer calls and emails, addressing orders, concerns, and inquiries efficiently in a remote setting.
- Social Media & Content Creation: Oversee social media accounts, develop engaging posts, and create monthly newsletters to enhance brand presence.
- Account Management: Create and manage wholesale accounts, maintaining a detailed spreadsheet to track business relationships and account activity.
Administrative Assistant
SHARKKS Therapy
Peoria, AZ
12.2022 - 05.2024
- Patient Coordination & Support: Managed front desk operations, including scheduling patient appointments, coordinating with therapists, and assisting in patient care through e-stim, heat/ice applications, and exercise instruction.
- Medical Liaison: Communicated with doctors to discuss patient limitations and post-op details, ensuring therapy goals were appropriately set.
- Insurance & Administrative Management: Led insurance verifications, prior authorizations, and managed DDD patients. Established and maintained the e-fax system, handled office organization, and supply orders.
- Marketing & Leadership: Conducted weekly marketing efforts to build relationships with doctors and staff, and led weekly staff meetings to address clinic needs and improvements.
Medical Assistant
Guerra Plastic Surgery Center
Scottsdale, AZ
07.2020 - 12.2022
- Post-Operative Patient Care: Provide comprehensive care, including suture and drain removal, wound care, and addressing patient concerns. Recommend products to support post-op recovery and skincare needs.
- Preoperative Patient Care:
- Guided patients through the preoperative process, ensuring accurate documentation, and preparing them for postoperative procedures.
- Medical Photography & Documentation: Managed the comparison of pre-op and post-op photos, including accurate cropping and organization. Created detailed surgery invoices and ensured all paperwork was correctly completed, and included in patient folders.
- Clinical Assistance: Assist the doctor during in-office procedures, prepare and clean post-op rooms, and monitor patient concerns to ensure timely intervention.
- Administrative Support: Manage patient scheduling for surgical and non-surgical appointments, handle phone inquiries, enter patient paperwork into the system, and organize patient charts. Conduct post-surgery follow-up calls and manage documentation, including warranty cards and paperwork.
Education
High school diploma or GED - Medicine
Sunrise Mountain High School
Peoria, AZ05.2020
Skills
- Patient Care
- Medical Records
- Medical Scheduling
- Vital Signs
- Writing skills
- Medical receptionist
- Customer service
- Marketing
- Computer skills
- Organizational skills
- EMR Systems
- Medical Office Experience
- Insurance Verification
- Prior Authorizations
- QuickBooks
- ICD-10
- Medical Billing
- Administrative Experience
- HIPAA
- Data Entry
- Wound Care
- Suture/Drain Removals
- In-Office Procedure Prep
- Cultures
- Experince with ColorScience and Skin Medica
- Allē Rewards
- Knowledge of Sientra, Mentor, Allergan, and Natrelle
References
- Diana McQueen (623-910-5969)
- Selena Cheney (480-797-5807)
- Hailee Williams (623-759-2065)
- Mikayla Haukenfrers (480-246-6281)
- Mirinisa Fortunato (760-207-7762)
Timeline
Customer Service Representative
Lakota-Dawson
06.2024 - Current
Administrative Assistant
SHARKKS Therapy
12.2022 - 05.2024
Medical Assistant
Guerra Plastic Surgery Center
07.2020 - 12.2022
High school diploma or GED - Medicine
Sunrise Mountain High School
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