Mackenzie Potter
Lancaster,CA
Summary
Personable Treatment Coordinator with strong background in dental health advocacy. Trained in closing treatment plans made by dentists and helping patients determine which treatments are best for individual dental needs. Excellent knowledge of basic and advanced dental terminology and comfortable presenting dental information to patients.
Overview
6
6
years of professional experience
Work History
Treatment Coordinator
Snow Orthodontics
Lancaster, CA
01.2024 - Current
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Tracked patient progress and updated records accordingly.
- Provided support to clinical staff with insurance verification and authorization processes.
- Conducted financial counseling sessions for new and existing patients.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Provided guidance to patients about their financial responsibility for services rendered.
- Assisted in developing policies, procedures, and protocols related to patient care activities.
- Coordinated the delivery of care between various departments within the facility.
- Worked closely with medical billing department to ensure accurate coding of all services provided.
- Collaborated with payers such as Medicare and Medicaid or private insurers regarding coverage criteria.
Receptionist
LANCASTER TOTAL DENTISTRY
LANCASTER
09.2022 - 05.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Server
BUCKLE AND BOOTS
LANCASTER, CA
02.2020 - 04.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Busser
EASY EGG CAFE
Quartz Hill , CA
10.2020 - 01.2021
- Greeted customers and answered questions about menu items.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Delivered food orders to tables in a timely manner according to company standards.
- Ensured that each table was properly set before seating guests.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Organized storage areas for clean dishes and stocked linens.
- Communicated with kitchen staff regarding any special requests from customers.
- Took initiative to help others whenever necessary.
Receptionist
Ladies First Fitness
Lancaster, CA
05.2018 - 03.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
Bachelor of Science - HEALTHCARE MANAGEMENT
University of Antelope Valley
Lancaster, CA06-2022
Skills
- Office Administration
- Financial Counseling
- Dental insurance expertise
- Treatment Planning
- Insurance Verification
- HIPAA Compliance
- Secretarial duties
- Healthcare operations
- Organizational standards
- Patient Flow Management
- Critical Thinking Skills
- Attention to Detail
- Care Planning
- Verbal and written communication
- Quality Assurance
- Performance Improvement
- Customer Service
- Organizational Skills
- Goal Setting
Accomplishments
- ROOKIE OF THE YEAR
- MOST VALUABLE PLAYER
Timeline
Treatment Coordinator
Snow Orthodontics
01.2024 - Current
Receptionist
LANCASTER TOTAL DENTISTRY
09.2022 - 05.2023
Busser
EASY EGG CAFE
10.2020 - 01.2021
Server
BUCKLE AND BOOTS
02.2020 - 04.2022
Receptionist
Ladies First Fitness
05.2018 - 03.2019
Bachelor of Science - HEALTHCARE MANAGEMENT
University of Antelope Valley