Mackenzie Potter
Lancaster,CA
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Buckle and Boots
05.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Treatment Coordinator
Snow Orthodontics
01.2024 - 07.2024
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Tracked patient progress and updated records accordingly.
- Provided support to clinical staff with insurance verification and authorization processes.
Receptionist
LANCASTER TOTAL DENTISTRY
09.2022 - 05.2023
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents.
Server
BUCKLE AND BOOTS
02.2020 - 04.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Busser
EASY EGG CAFE
10.2020 - 01.2021
- Greeted customers and answered questions about menu items.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Ensured that each table was properly set before seating guests.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Communicated with kitchen staff regarding any special requests from customers.
- Took initiative to help others whenever necessary.
Education
Bachelor of Science - HEALTHCARE MANAGEMENT
University of Antelope Valley
Lancaster, CA06-2022
Skills
- Office Administration
- Secretarial duties
- Healthcare operations
- Organizational standards
- Patient Flow Management
- Critical Thinking Skills
- Attention to Detail
- Verbal and written communication
- Quality Assurance
- Performance Improvement
- Customer Service
- Organizational Skills
- Goal Setting
- Strong work ethic
- Cash handling
- Menu memorization
- Food running
- Safe food handling
- Sales expertise
- Guest engagement
Accomplishments
- ROOKIE OF THE YEAR
Education and Training
other
Timeline
Server/Bartender
Buckle and Boots
05.2025 - Current
Treatment Coordinator
Snow Orthodontics
01.2024 - 07.2024
Receptionist
LANCASTER TOTAL DENTISTRY
09.2022 - 05.2023
Busser
EASY EGG CAFE
10.2020 - 01.2021
Server
BUCKLE AND BOOTS
02.2020 - 04.2022
Bachelor of Science - HEALTHCARE MANAGEMENT
University of Antelope Valley