Mackenzie Powell
Atlanta,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
FirstNet Customer Care Support
AT&T Mobility
Atlanta, GA
10.2022 - Current
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
Virtual Customer Service Representative
Activus Solutions
Atlanta, GA
02.2021 - 01.2022
- Transferring data from documents into the client's system.
- Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections.
- Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important.
Teacher Assistant
Momma Ronda Daycare
Atlanta, GA
05.2020 - 11.2020
- Maintained safe, educational environment for students during learning and free play time.
- Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment
- Worked with students to reinforce learning of material or skill introduced by teacher.
Education
Certificate - Firstnet Customer Training
Chime Solution
Atlanta, GA02.2023
High School Diploma -
New Manchester High School
Douglasville, GA05.2020
Skills
- Team Building
- Verbal and Written Communication
- Scheduling and Coordinating
- Team Leadership
- Active listening
Timeline
FirstNet Customer Care Support
AT&T Mobility
10.2022 - Current
Virtual Customer Service Representative
Activus Solutions
02.2021 - 01.2022
Teacher Assistant
Momma Ronda Daycare
05.2020 - 11.2020
Certificate - Firstnet Customer Training
Chime Solution
High School Diploma -
New Manchester High School