Mackenzie Powell
Lithonia,GA
Summary
Skilled Customer Support Representative specializing in health insurance applications and enrollment. Educates clients on plan benefits and eligibility while managing high call volumes. Processes coverage requests and resolves support tickets with precise documentation. Completed specialized training to enhance service delivery, positively impacting customer satisfaction.
Overview
6
6
years of professional experience
Work History
Get Insured
Get Covered Illinois
Atlanta, MI
12.2025 - Current
- Customer Support Representative | Get Insured.
- Assisted members with completing health insurance applications, understanding coverage options, and navigating enrollment processes.
- Educated members on plan benefits, eligibility requirements, and Marketplace coverage.
- Assisted brokers and assisters with resolving enrollment questions, account issues, and member coverage needs to enhance service delivery.
- Facilitated member enrollment and disenrollment from health plans, ensuring accurate processing of coverage-related requests.
- Submitted, tracked, and helped resolve support tickets while documenting case activity accurately.
- Completed T3 Broker Training and Chat Support Training to provide additional assistance to brokers and members.
- Provided clear, professional customer service, enabling members to successfully obtain and maintain health coverage.
Server/Busser
Cutting Edge Elite
Atlanta, Ga
11.2024 - Current
- Greet customers promptly upon taking a seat in the restaurant.
- Recommended daily specials and menu items to enhance customer dining experience.
- Provide accuracy and presentation prior to ordering
- Maintained a clean table and assisted with refills and requests.
- Complete all side station work and maintain a clean safe
- Reset tables in a speedy professional and effective manner
- Supporting servers and service with clearing tables. Other duties will be expected as need arises.
- Worked part-time in a fast-paced restaurant environment
Security Guard
Dupree Security
Atlanta, Ga
04.2025 - 09.2026
- Delivered customer service to guests and staff
- Monitored access control and verified badges
- Conducted routine patrols and reported incidents
- Provide Customer service to Guest and Staff
- Worked part-time supporting team operations
Student advisor
Anthology
07.2025 - 12.2025
- Provided remote support via phone, chat, and email, resolving student account and enrollment inquiries to enhance student satisfaction.
- Documented interactions in CRM to ensure accurate account updates and billing-related notes, improving data integrity.
- Delivered remote support via phone, chat, and email, resolving student account and enrollment
- Met performance goals and managed timely follow up actions to maintain high customer satisfaction and adherence to service level expectations
- Questions while documenting interactions in CRM to ensure accurate account updates and billing-related notes.
- Helps troubleshoot issues and problems as they arise
- Provided temporary remote support
Sales Representatives
Vxi Globalization solution
03.2022 - 09.2023
- Handled inbound calls to resolve account issues, billing inquiries, and provide product information
- Resolved customer concerns swiftly, ensuring satisfaction and loyalty
- Resolved customer concerns with professionalism and efficiency
- Achieved performance goals by consistently meeting sales targets and service metrics
ABM Custodian
Walmart Warehouse
07.2020 - 01.2022
- Ensured facility cleanliness and safety through strict adherence to sanitation and safety procedures, enabling uninterrupted operations
- Coordinated management of cleaning supplies and equipment, supporting operational standards and enhancing workplace safety.
- Cleaned warehouse floors, loading docks, and aisles at Walmart Distribution Center
- Sanitized restrooms, breakrooms, and high-touch surfaces for team member safety
- Swept debris, dust, and spills from warehouse traffic areas
Education
Diploma -
New Manchester High
Douglasville, GaSkills
- Customer support
- Enrollment Processing
- Billing support
- CRM data entry
- High Call Volume Handling
- Multichannel communication
- Scheduling & Front Desk Operations
- Collaboration tools
- Time management
- Safety compliance
- Security Protocols
Personal Information
Title: Cross-Functional Support Specialist
Timeline
Get Insured
Get Covered Illinois
12.2025 - Current
Student advisor
Anthology
07.2025 - 12.2025
Security Guard
Dupree Security
04.2025 - 09.2026
Server/Busser
Cutting Edge Elite
11.2024 - Current
Sales Representatives
Vxi Globalization solution
03.2022 - 09.2023
ABM Custodian
Walmart Warehouse
07.2020 - 01.2022
Diploma -
New Manchester High