Mackenzie Pytash
Columbia,PA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Eight years of customer service experience. Experience solving customer issues, multitasking in a high stress environment, staff management, money counting, facilitating large events.
Overview
8
8
years of professional experience
Work History
Manager
Laserdome
09.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- On boarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Facilitated events with more than 100 guests.
Cashier
Giant Food Stores
10.2015 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.10
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Skills
- Team Leadership
- Hiring and Training
- Conflict Resolution Techniques
- Managing Events Start to Finish
- Guest Satisfaction
- Event Supervision
- Staff Management
- Priority Management
- Employee Scheduling
- Inventory Control Processes
- Team Member Motivation
- Scheduling
- Leadership
- Safety Awareness
- Motivational Leadership
- Opening and Closing Procedures
- Multitasking and Organization
- Customer Service
- Cash Management
Timeline
Manager
Laserdome
09.2018 - Current
Cashier
Giant Food Stores
10.2015 - 03.2017
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