Years Of Experience
Mackenzie Quintal
Escondido,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
Work History
Domestic Engineer
Quintal Children 4
01.2009 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Improved daily living activities for individuals with autism through personalized skill development plans.
- Collaborated with multidisciplinary teams to develop comprehensive support plans for students with autism.
- Improved communication skills for clients with autism by facilitating group art therapy sessions.
- Implemented structured routines to establish consistency and predictability for children with autism spectrum disorders.
- Enhanced communication skills in clients with autism spectrum disorders through targeted speech and language interventions.
- Developed social skills groups for individuals with autism spectrum disorder, promoting successful peer interaction experiences.
Volunteer
LR Green School
08.2014 - 12.2023
- Enhanced parent-teacher communication by attending Parent Volunteer meetings.
- Boosted student engagement by assisting teachers in the planning and execution of hands-on classroom activities.
- Promoted a positive school culture by volunteering at various campus events, including dances, sporting events, and open houses.
- Assisted in monitoring students during lunch periods and recess to maintain a safe and orderly environment.
- Collaborated with other parent volunteers to plan and execute successful annual school carnivals, raising thousands of dollars for educational programs.
- Mentored new parent volunteers, providing guidance on best practices for supporting staff and students effectively.
- Aided teachers in maintaining accurate records of student progress, ensuring timely identification of academic needs or concerns.
- Supported classroom instruction by preparing materials for lessons under teacher supervision.
- Fostered creativity among students through assistance with art projects and facilitating access to necessary resources.
- Chaperoned class field trips to assist teacher and protect students.
- Contributed time, suggestions and resources to support student organizations.
- Promoted student development and engagement by helping organize special activities.
- Assisted with classes by helping teacher carry out lessons and maintain organized spaces.
- Helped students needing personalized support with group activities or lesson assignments.
- Protected children from infection by cleaning and sanitizing spaces.
Intern
Harrahs Casino And Resort
04.2011 - 06.2011
- Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
- Supported kitchen staff in maintaining a clean and organized workspace, ensuring efficient service and food safety.
- Participated in food tastings, providing valuable feedback for flavor profiles and presentation improvements.
- Contributed to successful catering events by preparing ingredients, assembling platters, and serving guests with professionalism.
- Gained proficiency in multiple cooking techniques through hands-on experience in diverse kitchen environments.
- Developed strong communication skills by working closely with chefs and other team members during high-pressure situations.
- Learned proper food storage methods to maintain freshness and minimize waste within the kitchen setting.
- Improved time management abilities by prioritizing tasks efficiently during busy shifts at the restaurant.
- Demonstrated attention to detail while plating dishes attractively for optimal guest satisfaction.
- Collaborated with fellow interns on team projects, fostering a positive learning environment that encouraged growth.
- Gained knowledge of dietary restrictions and allergens, allowing for safe meal preparation tailored to individual guest needs.
- Increased understanding of local sourcing practices by participating in visits to farms and markets as part of an educational program.
- Provided exceptional customer service when interacting with diners during special events or tastings, enhancing their overall experience.
Aerospace Medical Technician
United States Air Force, USAF
10.2005 - 03.2009
- Enhanced patient care by conducting thorough medical assessments and administering appropriate treatments.
- Improved flight crew safety by providing comprehensive pre-flight medical briefings and evaluations.
- Supported emergency response efforts by coordinating with medical professionals and first responders during aircraft incidents.
- Streamlined patient record management, ensuring accurate documentation and timely reporting of medical information.
- Ensured proper maintenance of medical equipment through regular inspections, calibration, and repairs as needed.
- Maintained high levels of readiness by participating in regular disaster preparedness drills and exercises involving simulated aircraft emergencies.
- Managed inventory control processes for essential medical supplies, ensuring adequate stock levels were maintained at all times while reducing waste and costs associated with overstocking items.
- Contributed to successful audits by maintaining strict compliance with regulatory standards governing aerospace medicine practices and procedures.
- Collected and safely handled specimens for laboratory tests.
- Interviewed patients to obtain medical histories and collected current stats such as height, weight and blood pressure.
- Enhanced overall mission readiness through the development and implementation of comprehensive health promotion initiatives targeting key areas such as nutrition, exercise, and stress management for aircrew members.
- Assisted doctors, nurses and other staff with completing surgeries and non-invasive procedures.
- Educated patients about treatments, medications and home care for conditions.
- Scheduled appointments and surgeries for patients.
- Performed medical tests and collected samples for laboratory analysis.
- Observed patient behavior to report changes to medical personnel.
- Administered CPR, oxygen and other life-saving medical treatments.
- Dispensed medications and monitored patient reactions.
- Followed all safety protocols and took necessary precautions while providing care.
- Assisted with lifting and moving patients.
- Collaborated with medical doctors and other healthcare professionals.
- Conducted patient intake and triage procedures.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Immobilized patient for placement on stretcher and ambulance transport.
- Delivered emotional support to patients and families.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Assessed medical conditions of patients in pre-hospital settings.
- Utilized communication devices to maintain contact with supervisors.
- Provided patient families with post-medical care instructions.
Customer Service Representative
Best Buy
03.2003 - 10.2005
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Emergency Medical Technician-Basic Certificate - Medical Technician
United States Air Force
Wichita Falls, Texas05.2006
Associate of Science - Culinary Arts
The Art Institute of California, San Diego
San Diego, CA06.2011
Associate of Science - General Studies- Emphasis in Science And Math
Palomar College
San Marcos, CA12.2023
Associate of Science - Business Administration 2.0
Palomar College
San Marcos, CA12.2023
Certificate of Achievement - CSU General Education Breadth
Palomar College
San Marcos, CA12.2023
Skills
- Organization and Time Management
- Verbal Communication
- Task Prioritization
- Decision-Making
- Analytical and Critical Thinking
- Active Listening
- Supervision and leadership
- Calm Under Pressure
- Dependable and Responsible
- Excel Software Proficiency
- Relationship Building
- CPR/AED/First-Aid Certified
Affiliations
- Active in Mountain Biking
- Volunteers As A Family In The Community
- Enjoys Traveling
References
References available upon request.
Timeline
Volunteer
LR Green School
08.2014 - 12.2023
Intern
Harrahs Casino And Resort
04.2011 - 06.2011
Domestic Engineer
Quintal Children 4
01.2009 - Current
Aerospace Medical Technician
United States Air Force, USAF
10.2005 - 03.2009
Customer Service Representative
Best Buy
03.2003 - 10.2005
Emergency Medical Technician-Basic Certificate - Medical Technician
United States Air Force
Associate of Science - Culinary Arts
The Art Institute of California, San Diego
Associate of Science - General Studies- Emphasis in Science And Math
Palomar College
Associate of Science - Business Administration 2.0
Palomar College
Certificate of Achievement - CSU General Education Breadth
Palomar College
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