Mackenzie Reseter
Forked River,NJ
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
7
7
years of professional experience
Work History
Receptionist
Ocean County Oral and Maxillofacial Surgery
Toms River, NJ
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Verifying dental and medical insurances
- Assisted with onboarding new clients and securing paperwork completion.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Head Teacher
Ocean Kids Academy
Toms River, NJ
04.2022 - 08.2024
- Maintained accurate records of student attendance, performance, and progress to ensure transparency and effective communication with parents.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Allowed for ample outdoor discovery time in schedule each day.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Associate
Dunkin' Donuts
Forked River, NJ
11.2021 - 04.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Clerk
ShopRite
Lanoka Harbor, NJ
11.2017 - 10.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Stocked shelves in a timely manner, ensuring they all looked full.
- Helped customers with all there needs and directing them in the correct location.
- Made sure all prices and sales were up to date and all merchandise was ordered.
- Scanned out customers effectively and promptly to get them out the door quick.
Education
High School Diploma -
Lacey Township High School
Lanoka Harbor, NJ06-2021
Associate of Arts - Education
Ocean County College
Toms River, NJ05-2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Appointment scheduling
Timeline
Receptionist
Ocean County Oral and Maxillofacial Surgery
08.2024 - Current
Head Teacher
Ocean Kids Academy
04.2022 - 08.2024
Associate
Dunkin' Donuts
11.2021 - 04.2022
Clerk
ShopRite
11.2017 - 10.2020
High School Diploma -
Lacey Township High School
Associate of Arts - Education
Ocean County College
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