MACKENZIE REYNOLDS
Action Behavior Centers
Wylie,TX
1
Certification
15
years of professional experience
Behavioral health professional prepared to bring valuable experience to new role. Known for implementing effective behavior plans and contributing to client progress. Proven ability to collaborate with team members and adapt to dynamic environments, leveraging skills in data-driven decision-making and client engagement. With an extensive background in customer service support,warehouse management, and medical billing.
Work History
Registered Behavior Technician
1 Year 2 Months- Implemented individualized ABA treatment plans during one-on-one therapy sessions.
- Monitored client progress and adjusted interventions based on BCBA direction.
- Reinforced skill acquisition through structured prompting, modeling, and positive reinforcement.
- Collected accurate behavior data and session notes using clinical documentation systems.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Led training sessions for new technicians, enhancing the team's overall skill set and quality of care.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
WAREHOUSE SPECIALIST
2 Years- Demonstrated strong organizational skills in managing warehouse operations including stocking, loading, unloading, shipping, receiving, and order fulfillment.
- Delivered excellent customer service in fast-paced environment, addressing needs and resolving issues promptly.
- Maintained inventory accuracy and organization by regularly performing cycle counts, stock checks, and audits.
- Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires.
- Utilized computer to record data regarding received and counted stock items.
- Monitored material quality control standards during receiving operations, ensuring proper handling of damaged items to maintain inventory integrity.
- Identified ways to improve efficiency in operations and implemented process changes.
- Packed customer orders accurately to ensure timely fulfillment. in accordance with customer specifications.
- Packed orders in accordance with customer specifications.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Managed warehouse operations including stocking, loading, unloading, shipping, receiving, and order fulfillment, ensuring smooth workflow and organization.
SERVER
4 Months- Anticipated customer needs and responded promptly, enhancing overall service experience.
- Greeted and accommodated guests, ensuring positive experiences from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Monitored food and beverage levels, ensuring customer satisfaction during service.
- Exercised focus and concentration to keep track of tables and remember orders.
- Inventoried supplies regularly to ensure adequate stock levels for peak hours of operation.
- Maintained accurate records of inventory used for daily operations such as liquors, beers, wines and mixers.
PAYMENT POSTING SPECIALIST
2 Years 8 Months- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices
- Reviewed service codes for accuracy against invoices
- Performed data import, scanning or manual keying processes to verify invoice accuracy
- Investigated and resolved issues to maintain billing accuracy.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis
- Executed monthly closing processes, accruals, and journal entries to maintain compliance and accuracy
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient
- Examined billing discrepancies to ensure accuracy
BARTENDER
5 Years 11 Months- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
- Took customer orders and identified opportunities to promote special beverage and food options, enhancing customer experience
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained up-to-date inventories of bar supplies to ensure availability and notified management of ordering needs for liquor, beer, wine and bar supplies
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Managed register and generated daily sales reports to support inventory accuracy and sales tracking
- Maintained relationships with restaurant vendors to streamline inventory management and ensure availability of key supplies
ADMINISTRATIVE ASSISTANT
1 Year- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Executed general office duties, including answering multi-line phones, routing calls or messages to appropriate staff, and greeting visitors to ensure smooth operations
- Supported team members through personal document management, calendar organization and collateral preparation for meetings.
- Oversaw office inventory, restocking supplies and placing purchase orders to ensure sufficient stock levels for daily operations
- Coordinated logistical support for programs, meetings, and events, managing room reservations, agenda preparation, and calendar maintenance to facilitate successful outcomes
- Managed accounts payable and receivable
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
RECEPTIONIST
7 Months- Operated multi-line telephone system to independently handle over 60 calls each day
- Routed incoming mail and messages to relevant personnel, ensuring timely communication
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Monitored and screened visitors to verify access to facility and inter-office personnel.
- Routed incoming mail and messages to relevant personnel without delay
- Maintained reception area to provide visitors with welcoming first impression
- Sorted and distributed mail correspondence between departments to ensure timely communication
- Collected and sorted mail and packages to prepare for distribution
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
CASHIER/CUSTOMER SERVICE ASSOCIATE
1 Year- Assisted customers with purchases, item location, and reward program enrollment to enhance loyalty and satisfaction
- Restocked and organized merchandise in front lanes to increase product visibility and sales opportunities
- Resolved issues with POS systems, card readers and receipt printers to prevent customer delays
- Counted cash in register drawer to ensure accuracy at shift start and end.
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
- Resolved POS system issues, including card readers and receipt printers, to minimize customer wait times
- Counted cash in register drawer at beginning and end of shift
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
CASHIER
2 Years 7 Months- Processed payments with cash and credit card purchases efficiently
- Restocked and organized merchandise in front lanes to enhance product visibility and sales
- Monitored new team members on registers, ensuring customer needs were met and satisfaction remained high
- Established rapport with returning customers
- Kept work area organized and tidy
- Issued change, receipts, and refunds.
Education
High School Diploma
Skills
Therapeutic intervention accuracy
Client needs assessment
Research skills
Attention to detail
Effective Communication
Administrative support
Employee training and development
Data entry
Accounts payable and receivable
Workflow planning
Microsoft Office
Time Management
Dependable
Flexible
Customer service-oriented
Exceptional Customer Service
Professional phone etiquette
Critical thinker
Remote work experience
Administrative tasks
Client needs assessment
Certification
- RBT - Registered Behavior Technician
Timeline
Registered Behavior Technician
Action Behavior Centers
08.2025 - CurrentRead More
WAREHOUSE SPECIALIST
The Sisters Boutique
08.2023 - 08.2025Read More
SERVER
575 Pizzeria
02.2023 - 06.2023Read More
PAYMENT POSTING SPECIALIST
PLATINUM DERMATOLOGY PARTNERS
10.2019 - 06.2022Read More
ADMINISTRATIVE ASSISTANT
JCA TRANSPORT
10.2018 - 10.2019Read More
RECEPTIONIST
LEE LIGHTING
08.2015 - 03.2016Read More
BARTENDER
WOODY'S SPORTS RESTAURANT
03.2015 - 02.2021Read More
CASHIER/CUSTOMER SERVICE ASSOCIATE
LOWES
03.2014 - 03.2015Read More
CASHIER
ARBY'S
05.2011 - 12.2013Read More
Danville Area Community College
High School Diploma
Read More