Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mackenzie Rhoades

Wichita

Summary

Dedicated Patient Registration Clerk with a proven track record at Kansas Spine and Specialty Hospital, excelling in patient relations and problem-solving. Demonstrated strong organization and professionalism while enhancing patient experiences and ensuring accurate data entry. Committed to confidentiality and fostering teamwork, resulting in improved office efficiency and patient satisfaction.

Overview

3
3
years of professional experience

Work History

Patient Registration Clerk

Kansas Spine and Specialty Hospital
11.2024 - Current
  • Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
  • Enhanced patient experience through friendly interactions and efficient service during registration.
  • Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
  • Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
  • Provided exceptional customer service while addressing patient concerns or inquiries throughout the registration process.
  • Imaged and scanned patient and registration documentation into electronic patient records.

Medical Receptionist

Kansas Spine and Specialty Hospital
09.2024 - 11.2024
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted with the check-in process for patients as they arrived
  • Performed pre-registration phone calls with accurate detail

Medical Receptionist

Care Point Neurosurgery
05.2022 - 05.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Reduced administrative errors by consistently verifying insurance information.
  • Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.
  • Improved office ambiance, selecting music and reading materials for waiting area.
  • Improved workflow efficiency, organizing back-office supplies and equipment.

Education

High School Diploma -

Castle View High School
Castle Rock, CO
05-2014

Skills

  • Professionalism and etiquette
  • Strong organization
  • Patient confidentiality
  • Insurance verification
  • Data entry proficiency
  • Appointment scheduling
  • Accuracy and precision
  • Patient relations
  • Payment collection
  • Teamwork and collaboration
  • Problem-solving
  • Time management

Languages

English
Native or Bilingual

Timeline

Patient Registration Clerk

Kansas Spine and Specialty Hospital
11.2024 - Current

Medical Receptionist

Kansas Spine and Specialty Hospital
09.2024 - 11.2024

Medical Receptionist

Care Point Neurosurgery
05.2022 - 05.2024

High School Diploma -

Castle View High School

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Mackenzie Rhoades