Hi, I’m
Mackenzie Richard
Dallas,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
4
years of professional experience
Work History
TeleperformanceShreveport, LA
Customer Service Representative
05.2019 - 06.2021
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Documented and managed patient information in computer system.
- Utilized technology and specialized software to maximize productivity.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Ran credit card batches and balanced deposits on daily basis.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
TargetDallas, TX
Cashier Assistant Manager
01.2022 - 02.2023
Job overview
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Trained employees on additional job positions to maintain coverage of roles.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Education
Asher CollegeDallas, TX
Some College (No Degree) from Pharmacy Technician
Skills
- Upbeat and Positive Personality
- Creative Problem Solving
- Customer Account Management
- Verbal and Written Communication
- Customer Service
- Cost Estimation and Budgeting
- Supervision & Leadership
- Flexible Schedule
- Basic Math
- Microsoft Office
- Relationship Building
- Critical Thinking
- Problem Resolution
- Store Opening and Closing
- Mentoring and Coaching
- Goal Setting
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Work Planning and Prioritization
- Hiring and Training
- Complex Problem Solving
Languages
English
Full Professional
Spanish
Limited
Accomplishments
- Exceeded sales goals by average of 90% in 2022.
Timeline
Cashier Assistant Manager
Target
01.2022 - 02.2023
Customer Service Representative
Teleperformance
05.2019 - 06.2021
Asher College
Some College (No Degree) from Pharmacy Technician