Mackenzie Richards
Crescent,OK
Summary
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
Chandler, OK
02.2023 - 07.2024
- Resolved conflicts between employees or customers in a professional manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured compliance with food safety regulations and quality standards.
- Provided coaching and guidance to team members when necessary to improve performance.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Responded quickly and effectively to emergency situations as they arose.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Trained new employees on company policies, procedures, and job responsibilities.
- Resolved conflicts between staff members in a professional manner.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Associate
Honey Pot Garden & Gifts
Chandler, OK
08.2022 - 11.2022
- Performed cash register functions accurately and efficiently.
- Developed and maintained relationships with clients and vendors.
- Built relationships with customers by providing friendly customer service.
- Organized backroom areas to maintain a clean and organized work environment.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Crescent High School
Crescent, OK05-2014
Skills
- Team Development
- Schedule oversight
- Quality Assurance
- Punctual and Reliable
- Tech-Savvy
- Decision-Making
- Flexible Schedule
- Handling Customer Complaints
- Employee Training
- Mentoring and Coaching
- Policy administration
- Cash Handling
- Workplace Safety
- Staff Motivation
- Sales Strategies
- Opening and closing procedures
- Interpersonal Skills
- Relationship Building
- Energetic and Enthusiastic
- Delegating Work
- Payment Processing
- Documentation And Reporting
Timeline
Shift Manager
McDonald's Restaurant
02.2023 - 07.2024
Associate
Honey Pot Garden & Gifts
08.2022 - 11.2022
High School Diploma -
Crescent High School