Mackenzie Richardson
Ingalls,Indiana
Summary
Current HFC Design Supervisor, and veteran of the United States Marine Corps with great leadership abilities having led Marines, and currently responsible for 11 employees in a production environment. Knows how to conduct self in a professional manner, and focuses on mission accomplishment. Great Problem solver when in high stress situations. Works well in stressful environments, can work efficiently with others. Seeking opportunities to further life skills and give back to the community.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HFC Design Supervisor
Charter Communications
02.2023 - Current
- Ensuring strict adherence to company-wide HFC standards covering OSP-Coax and PON design, splicing documentation, distortion calculations, and policy development
- Actively coordinating the development and implementation of policies and practices aimed at optimizing operational efficiency
- Responsibilities include championing efforts to simplify and enhance the customer experience consistently, driving design activities with a dedicated focus on achieving company objectives and elevating customer satisfaction
- Monitoring day-to-day business activities to maintain and track design allocations and commitments for performance evaluation
- Fostering a high-performance culture within the front-line team is a key aspect of the role, along with upholding company policies and facilitating proper technical training
- Actively encourage teamwork, mentorship, and knowledge sharing within and outside the Design Engineering team
- Addressing internal and external customer inquiries and issues promptly, serving as a technical liaison for construction and technical operations, maintaining clear and consistent communication channels throughout.
- Evaluated team performance regularly, providing constructive feedback for continuous improvement.
Maintenance Technician III
Charter Communications
02.2022 - 02.2023
- Installing, maintaining and repairing residential cable infrastructure
- Performing maintenance on existing cabling systems
- Testing newly installed or relocated cables according to company specifications.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Field Technician III
Charter Communications
03.2021 - 02.2022
- Provided repairs, and diagnose errors or technical problems that arise during their visit
- They then determine what solution will be most effective in fixing it with minimal downtime on equipment.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Delivered high-quality work by diligently following standard operating procedures.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Read and interpreted technical manuals and schematics to understand systems design and operations.
Tower Technician III
Ericsson Inc
09.2019 - 03.2021
- Executed precise antenna alignments using specialized tools to ensure optimal signal strength in targeted coverage areas.
- Assisted in rigging operations for safe hoisting of heavy equipment on towers during installation projects.
- Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
- Performed tower construction at heights of 400 feet while maintaining focus on safety.
- Leveraged expertise in RF technology to optimize signal quality, enhancing customer satisfaction and reducing complaints.
- Rigged towers, monopoles and rooftops to build new tower or collocate antenna on existing structure under FCC guidelines.
- Safely climbed towers up to 400 feet high for regular maintenance tasks, minimizing potential hazards onsite.
- Installed, adjusted and repaired stationary and mobile radio transmitting and receiving equipment and two-way radio communication systems.
Administrative Clerk
United States Marine Corps
01.2019 - 12.2019
- Maintained records of certifications, training rosters, legal paperwork, company expense reports, personal training reports, and various data sheets for over 200 marines
- Responsible for supply runs to replenish office materials, and needed materials for future ranges, such as wood, targets, tools, and building supplies
- Ensured marines who owned a motorcycle had proper training, qualifications, in order to ride legally and safely, if not I was responsible for class scheduling for marines who needed training
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Networked between company and battalion level training, maintained a reputable name, and was welcomed in all shops through out the battalion.
Squad Leader
United States Marine Corps
06.2018 - 01.2019
- Carried out ordered delegated orders by platoon sergeant, was trusted to make decisive and timely decisions
- Trained marines by teaching self-made classes, sharing knowledge, experience and conducting monthly counselings
- Disciplined marines through means of physical training holding them to a standard
- Ensured their welfare was in my best interest, knew my marines on a personal level, made sure I knew their hobbies, family life, was an active role model to look up to
- Controlled my squad through means of delegation of my team leaders to ensure the task at hand would be accomplished.
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
Team Leader
United States Marine Corps
02.2018 - 06.2018
- Quickly progressed to the role of a squad leader due to knowledge and ability to lead
- Graduated top 10% of tactical small unit leader course (TSULC)
- Awarded for contributing in the win of a regiment squad competition as a team leader.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Automatic Rifleman
United States Marine Corps
12.2015 - 02.2018
- Carried out orders of the team leader
- Dedicated to learning knowledge of the job and weapon systems
- Selected by leaders to attend TSULC and become a team leader
- Completed deployment to the middle eastern seaboard
- Obtained Combat Life Saver, CPR/First aid certification
- Volunteered in a cross-training program learned, and worked on CH53 Helicopters.
- Maintained high levels of physical fitness, enabling rapid response to changing situations in the field.
- Strengthened combat capabilities through attending specialized courses on weapon systems, tactics, and marksmanship techniques.
Education
Bachelor of Science - Sociology
Indiana University East
Richmond, IN05.2026
High School Diploma -
Lawrence Central High School
Indianapolis, IN05.2015
Skills
- Professionalism
- Competent
- Leadership
- Maturity
- Analytical
- Responsibility
- Versatility
- Personal Qualifications
- Rational
- Tact & Diplomacy
Certification
- Renewable Energy and Communications Tower Technician Program Certificate
- Competent Climber and Rescue Certificate
- Crane Rigging Certificate
- American Red Cross First Aid/CPR/AED Card
- Signalperson Certificate
- OSHA 30-Hour Construction Safety Card
- Capstan Hoist Certificate
- Electrical Safety Certificate
- SCTE Field Technician 3
- NCTI Maintenance Technician 2
- NCTI Maintenance Technician 3
- NCTI Designer I - Advanced Designer II
- CADWELD Certificate
- National Wireless Safety Alliance TT1
- Lockout/Tag out Procedures
Timeline
HFC Design Supervisor
Charter Communications
02.2023 - Current
Maintenance Technician III
Charter Communications
02.2022 - 02.2023
Field Technician III
Charter Communications
03.2021 - 02.2022
Tower Technician III
Ericsson Inc
09.2019 - 03.2021
Administrative Clerk
United States Marine Corps
01.2019 - 12.2019
Squad Leader
United States Marine Corps
06.2018 - 01.2019
Team Leader
United States Marine Corps
02.2018 - 06.2018
Automatic Rifleman
United States Marine Corps
12.2015 - 02.2018
Bachelor of Science - Sociology
Indiana University East
High School Diploma -
Lawrence Central High School