Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Mackenzie Richardson

Winter Springs,FL

Summary

Compassionate Patient Care Technician with experience in both hospital and long-term care environments. Strengths include providing empathetic patient support, EHR Documentation, and assisting with daily living activities. Have consistently received positive feedback from patients and healthcare team members for commitment to high-quality patient-centered care.

Overview

3
3
years of professional experience
1
1
Certification

Work History

BMT Patient Care Technician II

AdventHealth
Orlando, FL
08.2024 - Current
  • Monitored vital signs and recorded changes in patient conditions.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Assisted patients with daily living activities and personal care needs.
  • Proficient in Epic Systems, an electronic health record (EHR).

Prep Specialist, FOH Team Member

Chick-fil-A
Winter Park, FL
02.2023 - 12.2023
  • Enhanced team productivity by communicating and implementing time-saving strategies.
  • Reduced costs by working to reduce food waste in operations, and implementing cost-saving measures.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Education

Associate of Arts - Pre-Nursing

Seminole State College of Florida
Sanford, FL
12-2025

Skills

  • Patient care
  • EPIC charting
  • Customer service
  • Team collaboration
  • Time management
  • Problem resolution

Accomplishments

  • BEE (Being Exceptional Everyday) Award - Recognized by a patient and their family for providing above and beyond care.

Certification

  • CNA Certification - 04/01/2024

Timeline

BMT Patient Care Technician II

AdventHealth
08.2024 - Current

Prep Specialist, FOH Team Member

Chick-fil-A
02.2023 - 12.2023

Associate of Arts - Pre-Nursing

Seminole State College of Florida

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Mackenzie Richardson
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