Mackenzie Ritenour
Chapel Hill,NC
Summary
I am determined and willing to learn, I have been a assent to the companies I have worked for and would like nothing more to continue growing.
Overview
8
8
years of professional experience
Work History
Customer Service Team Leader
HOLY SMOKE
Chapel Hill, TN
02.2019 - Current
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
- Handled day-to-day customer contact via phones, faxes, and emails.
Server Trainer
Sonic
Murfreesboro, TN
01.2016 - 10.2020
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
Education
High School Diploma -
Riverdale High School
Murfreesboro, TN05.2019
Skills
- Team Management
- Complaint resolution
- Call center experience
- Retail store support
Timeline
Customer Service Team Leader
HOLY SMOKE
02.2019 - Current
Server Trainer
Sonic
01.2016 - 10.2020
High School Diploma -
Riverdale High School