Mackenzie Ritenour

Chapel Hill,NC

Summary

I am determined and willing to learn, I have been a assent to the companies I have worked for and would like nothing more to continue growing.

years of professional experience

HOLY SMOKE

02.2019 - Current

Mentored new hires, providing guidance to ensure their successful integration into the team.
Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
Trained and supervised team of customer service representatives in providing quality service to customers.
Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
Handled day-to-day customer contact via phones, faxes, and emails.

Sonic

01.2016 - 10.2020

Learned new materials, processes, and programs quickly.
Shadowed senior team members to learn all related jobs and tasks.
Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Attended training courses to build understanding of processes, techniques, and industry.
Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Monitored new server performance and offered continuous support throughout training period.

Riverdale High School

Murfreesboro, TN

05.2019

HOLY SMOKE

02.2019 - Current

Sonic

01.2016 - 10.2020

Riverdale High School