Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mackenzie  Rivers

Mackenzie Rivers

East Providence,RI

Summary

Friendly and hardworking host with 2 years of experience in the hospitality industry, including occasional server duties. Possesses strong organizational and communication skills, a positive attitude, and a reliable work ethic. Known for punctuality and dependability. Currently, a college student pursuing a degree in Biological Sciences with aspirations to enter the medical field. Seeking a serving position to enhance customer service skills further while also looking for internship opportunities in the medical field to gain hands-on experience. Committed to providing exceptional customer assistance and eager to contribute to a team environment.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess /Restaurant Server

Ichigo Ichie
East Providence, RI
07.2022 - Current

Restaurant hostess

  • warmly greeted and assisted guests, ensuring a welcoming atmosphere
  • clearly and effectively communicate with guests, team members, and management
  • handle multiple tasks simultaneously while maintaining high standards
  • operated a POS system for accurately order entry and sale payments
  • addressed and resolve guest issues
  • work seamlessly with servers, kitchen staff to ensure smooth operations
  • quickly and smoothly transitioned from hosting and serving roles as needed
  • consistency arrives on time and dependably with assigned shifts
  • ensure that all guest needs are meta nd the dining area is well maintained
  • maintain a cheerful demeanor, contributing to a positive dining experience
  • Work in helping servers when needed
  • efficientlydelivers food orders from kitchen to guests

Retail Cashier

TJ Max
Seekonk, MA
05.2022 - 08.2022

Retail employee

  • Provide friendly and helpful assistance to customers, ensuring a positive shopping experience.
  • Accurately process transactions, returns, and exchanges using a POS system
  • Effectively organize and display merchandise to maximize sales and maintain store aesthetics.
  • Assist with stocking, inventory counts, and managing inventory levels.
  • Maintain a thorough understanding of products to assist customers with inquiries and recommendations.
  • Clearly and effectively communicate with customers, team members, and management.
  • Address and resolve customer issues promptly and courteously.
  • Handle multiple tasks simultaneously while maintaining high service standards.
  • Work cooperatively with colleagues to ensure smooth store operations.
  • Quickly adjust to changing tasks and priorities in a fast-paced retail environment.
  • Stay vigilant and follow protocols to minimize theft and loss.
  • Consistently arrive on time and dependably fulfill assigned shifts.
  • Keep work areas tidy and organized, contributing to an efficient store environment.
  • Suggest additional products or promotions to enhance customer satisfaction and increase sales.

Store Associate

Neon Market Place
Seekonk, MA
11.2021 - 04.2022

Store Associate / Cashier

  • Helped customers find specific products, answered questions, and offered product advice.
  • welcomed customers, and offered help locating items, and suggestive merchandise without being intrusive or pushy
  • engaged positively with each customer, providing professional and polite support for sales and service needs
  • Operated cash register, collected payments, and provided accurate change.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Verified customer age requirement for alcohol or tobacco purchases.

Kitchen Worker

  • Prepared food portions
  • made food / beverages
  • updated food codes and temperatures

Rope Course Operator /Cashier

Seekonk Grand Prix
Seekonk, MA
07.2021 - 11.2021

Rope Course Operator

  • Operated Ropes Course Challenge Attraction
  • Harnessed participants and maintained a safe environment in which they played
  • Helped children if needed
  • Made sure that the attraction was safe daily before use

Cashier

  • Operated cash register, collected payments and provided accurate change.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Sold tickets to the attractions; rides, ropes course, and games
  • Answered customer inquires, to my knowledge
  • Maintained a clean workplace by making sure it was a clean environment
  • Answered phone calls, providing information and booking / scheduling birthday parties

Education

Associate of Science - Biological Sciences

Community College of Rhode Island
Warwick, RI
08-2024

High School Diploma -

East Providence High School
East Providence, Rhode Island
06.2022

Skills

  • Organizational Skills
  • Friendly and Positive Attitude
  • Hardworking
  • Excellent Communication Skills
  • Reliable and Trustworthy
  • customer service
  • customer assistance
  • POS system operation
  • work ethic
  • time management
  • punctual and dependable

Timeline

Restaurant Hostess /Restaurant Server

Ichigo Ichie
07.2022 - Current

Retail Cashier

TJ Max
05.2022 - 08.2022

Store Associate

Neon Market Place
11.2021 - 04.2022

Rope Course Operator /Cashier

Seekonk Grand Prix
07.2021 - 11.2021

Associate of Science - Biological Sciences

Community College of Rhode Island

High School Diploma -

East Providence High School
Mackenzie Rivers