Mackenzie Rizzo
Erie,PA
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, vendor negotiation, and organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Hertz Rent-A-Car
Erie, PA
10.2024 - Current
- Developed and implemented rental car policies, procedures and standards.
- Developed and implemented strategies to maximize customer satisfaction and loyalty.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Educated new employees on effective equipment usage, policies, and procedures within department while developing training materials.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided exceptional customer service to ensure customers had a pleasant experience with their rental car.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained accurate records of rental cars including customer information, vehicle condition, fuel levels and daily transactions.
- Ensured compliance with all federal, state and local laws related to renting out vehicles.
- Resolved customer complaints in a timely manner while ensuring compliance with company policies and procedures.
- Produced thorough, accurate and timely reports of project activities.
- Ensured verification of insurance coverage ahead of appointment scheduling.
- Provided education to customers regarding required coverages for better clarity.
Retail Supervisor
Peek n’ Peak Ski Resort
Clymer, NY
05.2023 - 05.2024
- In charge of applicant selection, conducting interviews, managing, and creating schedules for employees
- Supervised and trained staff members from various departments on professionalism, job responsibilities, and products being sold
- Applied critical thinking skills to resolve unexpected challenges on a daily basis
- Conducted monthly inventory counts across four store locations
- Managed inventory, ordering, display and restocking of retail products throughout the resort
- Communicated and collaborated daily with other resort departments and outside vendors
- Implemented up-selling strategies and maintained comprehensive product knowledge
- Contributed to the design process for Peek n' Peak merchandise
- Utilized Excel, PowerPoint, Word, Canva, and other applications to create various documents including spreadsheets, training materials, and informational packets
- Utilized POS systems and other applications to manage inventory, process invoices and purchase orders, and to run the sales system
- Created organizational tools to enhance efficiency and productivity for self and team
Patient Transporter
UPMC Shadyside
Pittsburgh, PA
06.2022 - 11.2022
- Safely transported patients throughout the hospital in a timely fashion
- Assisted nurses and patient care technicians (nurse’s aids) with bedside
- Utilized communication skills while transporting patients, often using empathy and relaxation skills to ease patients’ nerves before major surgeries
- Practiced collaborative care with nurses’ and other technicians’ to provide adequate care
- Utilized my knowledge of medical terminology on a daily basis
- Acquired skills to help with time management and patient care/interaction
Education
Bachelor of Science - Pathways to Nursing
Chatham University, Shadyside School of Nursing
Pittsburgh, PA11.2022
Regents Diploma with Advanced Designation -
Chautauqua Lake Central School
Mayville, NY06.2020
Skills
- Customer Service
- Leadership
- Management
- Scheduling
- Interviewing
- Retail
- Inventory
- Training
- Public-Speaking
- Organization
- POS System
- Excel
- Word
- Powerpoint
- Data Collection
- Problem Solving
- Interpersonal Communication
- Time Management
- Teamwork
- Creativity
- Critical Thinking
- Attention to Detail
- Punctuality
- Adaptability
- Mathematics
- Serving/Waitressing
- Host/Hostess
- Medical Terminology
- Multi-tasking
- Strong work-ethic
Certification
American Red Cross Training Services, 04/01/24, 04/01/26, Lifeguarding with CPR/AED for Professional Rescuers and First Aid
Timeline
Manager
Hertz Rent-A-Car
10.2024 - Current
Retail Supervisor
Peek n’ Peak Ski Resort
05.2023 - 05.2024
Patient Transporter
UPMC Shadyside
06.2022 - 11.2022
Bachelor of Science - Pathways to Nursing
Chatham University, Shadyside School of Nursing
Regents Diploma with Advanced Designation -
Chautauqua Lake Central School
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