Mackenzie Robbins
Fort Myers
Summary
Dynamic and supportive professional with experience as a Resident Assistant at FGCU Housing, excelling in activity planning and student leadership. Proven ability to enhance community engagement and resolve conflicts effectively. Skilled in time management and collaboration, fostering a welcoming environment that promotes student success and well-being. I am an organized individual who aims to offer a space of inclusion and engagement at all different types of events.
Overview
2
2
years of professional experience
Work History
Resident Assistant
FGCU Housing
08.2025 - Current
- Assisted residents in navigating campus resources and support services.
- Facilitated community events to foster engagement among residents.
- Provided conflict resolution support between roommates and peers.
- Maintained accurate documentation of resident interactions and incidents.
- Collaborated with housing staff to implement residence hall policies.
- Educated residents on safety protocols and emergency procedures.
- Conducted regular wellness checks to ensure resident well-being.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
Publix Cashier
Publix
06.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to optimize checkout workflows during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer issues promptly, enhancing the overall shopping experience.
FGCU Orientation Leader
FGCU Retention and Graduation Services
01.2025 - 08.2025
- Guided new students through orientation programs, fostering a welcoming environment.
- Assisted in organizing events to facilitate student engagement and support retention efforts.
- Shared about the essential campus resources and services to enhance student understanding of available support.
- Worked with Parents of Perspective First Year students to help ease concerns and help them with their part in a student's education.
- Collaborated with staff to develop orientation materials that effectively conveyed key information.
- Monitored participant engagement during events, adjusting approaches to maximize interaction and satisfaction.
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
- Ensured student success by providing resources, guidance, and support throughout the orientation process.
- Developed strong connections with students and parents through active listening and empathetic communication skills.
Education
Bachelor of Science - Hospitality And Tourism Management
Florida Gulf Coast University
Fort Myers, FL05-2028
Skills
- Time management
- Team player
- Supportive
- Activity planning
- Student leadership
Timeline
Resident Assistant
FGCU Housing
08.2025 - Current
FGCU Orientation Leader
FGCU Retention and Graduation Services
01.2025 - 08.2025
Publix Cashier
Publix
06.2023 - Current
Bachelor of Science - Hospitality And Tourism Management
Florida Gulf Coast University