Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mackenzie Roberts

Dover

Summary

Motivated Supervisor experienced in fast-paced work environments and knowledgeable about security, safety, and service standards with a proven track record in staff motivation and conflict mediation. Effective at helping management maintain order and increase revenue. Skilled in workplace safety awareness and client-focused service, fostering a positive environment that drives team performance and business growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
03.2021 - Current
  • Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Planned, organized, and monitored resources to use labor, equipment, and materials efficiently.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Created and implemented strategies for improving operational efficiency and accuracy.

Barista

Starbucks
02.2019 - Current
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Crew Member

McDonald's
11.2017 - 07.2018
  • Worked front counter, drive-thru, and other areas.
  • Worked well with teammates and accepted coaching from the management team.
  • Addressed guest needs, questions, or concerns to create an optimum experience onboard.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of the restaurant to promote a clean image.

Education

Bachelor of Science - Psychology

Arizona State University
Tempe, AZ
12-2024

Skills

  • Staff motivation
  • Conflict Mediation Skills
  • Continuous improvement
  • Workplace Safety Awareness
  • Coaching and Guidance
  • Production Oversight
  • Client-Focused
  • Team Skill Enhancement

Certification

  • Completed the 40 hour RBT training course work.
  • ServSafe certified.

Timeline

Shift Supervisor

Starbucks
03.2021 - Current

Barista

Starbucks
02.2019 - Current

Crew Member

McDonald's
11.2017 - 07.2018

Bachelor of Science - Psychology

Arizona State University

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Mackenzie Roberts