Summary
Overview
Work History
Education
Skills
References
Timeline
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Mackenzie Rodriguez

Huntington Beach,CA

Summary

Dynamic leader with an entrepreneurial mindset, focused on client care and team development. Proven track record of enhancing team performance and driving high standards of organization. Strong communication skills and quick decision-making abilities contribute to effective problem-solving. Extensive sales experience combined with meticulous attention to detail ensures optimal productivity.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Hydration Room
Huntington Beach, CA
01.2024 - 07.2024
  • Executed administrative and clerical tasks to streamline patient care coordination.
    Facilitated customer interactions with point-of-sale system at service commencement and completion.
    Achieved highest membership sales record within first three months, contributing $15,198 in revenue.
    Worked alongside RN to update inventory levels, ensuring readiness of IV cart and RN room.
    Upheld cleanliness protocols to maintain a safe and welcoming clinic environment.
    Managed phone communications effectively by retrieving messages and returning calls promptly.
    Performed assorted duties as directed by management or healthcare staff.
    Enhanced patient relationships through attentive service and consistent follow-up.

General Manager & Client Coordinator

JH Repairs LLC
02.2022 - 09.2022
  • Established brand identity for JH Repairs LLC through comprehensive business strategies.
    Implemented targeted marketing campaigns via Google Business and social media, enhancing brand visibility.
    Created engaging social media content, attracting a broader audience and generating quality leads.
    Maintained regular customer communication to ensure high satisfaction and foster long-term relationships.
    Developed strategic partnerships with corporate clients, expanding client base and driving revenue growth.
    Managed daily schedules, email correspondence, paperwork filing, and accounting for owner as personal assistant.

General Manager

Call of the Wild, Ballina
10.2021 - 01.2022
  • Spearheaded launch of new business venture, demonstrating strong organizational and strategic capabilities.
    Performed regular quality checks to uphold high standards of productivity and efficiency.
    Ensured meticulous record-keeping both electronically and physically for accurate information access.
    Proactively revised sales strategies and introduced new concepts, boosting sales and customer satisfaction.
    Cultivated a positive work culture by motivating a diverse team through effective communication.
    Executed strategies to streamline operational processes, resulting in enhanced efficiency and cost reductions.
    Provided upper management with consistent, concise updates regarding business operations and performance.

Office Manager/Lead Administrator

the Waterboys Window Cleaning
07.2020 - 04.2021
  • Directed operations of an 11-member team to ensure quality customer service delivery.
    Supported CEO with administrative tasks, contributing to productivity enhancements.
    Built strong client relationships, maintaining a high level of customer satisfaction.
    Employed upselling techniques to drive revenue growth and profit maximization.
    Organized work schedules in Google Drive and Sheets to enhance scheduling efficiency.
    Streamlined the scheduling process for improved operational effectiveness.
    Communicated effectively with team members, clients, and CEO to promote business improvements.

Education

Associate of Arts - Kinesiology

Long Beach Community College
Long Beach, CA
06.2025

Licensed Health Accident & Life Insurance Agent -

California State Board of Insurance
10-2023

Diploma -

HOPE Academy Charter
Joshua Tree, CA
01.2016

Skills

  • Sales proficiency
  • Patient care coordination
  • Electronic health records
  • Sales techniques
  • Marketing strategies
  • Medical office administration
  • Typing and filing
  • HIPAA compliance
  • Billing support
  • Client relationship management
  • Team development
  • Wellness entrepreneurship
  • Effective communication
  • Prioritization and efficiency

References

References available upon request.

Timeline

Medical Receptionist

Hydration Room
01.2024 - 07.2024

General Manager & Client Coordinator

JH Repairs LLC
02.2022 - 09.2022

General Manager

Call of the Wild, Ballina
10.2021 - 01.2022

Office Manager/Lead Administrator

the Waterboys Window Cleaning
07.2020 - 04.2021

Associate of Arts - Kinesiology

Long Beach Community College

Licensed Health Accident & Life Insurance Agent -

California State Board of Insurance

Diploma -

HOPE Academy Charter

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