Mackenzie Rogers
Gridley,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
Sutter County Sheriff's Office
Yuba City, CA
07.2024 - 12.2024
- Communicated with field personnel via telephone or radio regarding current situations or events that require immediate attention or assistance.
- Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
- Used radio, telephone and computer system to update first responders with new information.
- Handled highly stressful situations with extreme poise and control, keeping callers calm and on line until help arrived at scene.
- Updated dispatch logs throughout shift in order to maintain an accurate record of all activities.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Collaborated with other departments within organization on special projects related to public safety initiatives.
Reception
Chico Volkswagen Automotive
Chico, CA
07.2022 - 04.2024
- Welcomed guests promptly upon their arrival at the dealership.
- Answer, screen, and forward all incoming calls.
- Manage walk-in appointments, schedule client appointments, and answer any client questions or concerns.
- Efficiently managed filing, scheduling, and phone communications concurrently.
- Created weekly schedules for staff members working at the reception desk.
Cashier/Supervisor of Operations
Surf Thru Express Car Wash
Chico, CA
11.2020 - 07.2022
- Continued developing skills on how to operate a till, ring up customers, and give correct change when needed.
- Developed strong upselling skills.
- I explained the wash process thoroughly to new customers and helped them select the best wash for them.
- Mastered leadership techniques, ensuring smooth coordination of team tasks in both opening and closing times.
- Developed problem-solving skills in order to maintain customer satisfaction.
Cashier
Sav Mor Food Outlet
Gridley, CA
09.2019 - 11.2020
- Operated a till efficiently and processed transactions.
- Maintained a tidy work environment and cash register.
- Organized and replenished store inventory regularly.
- Addressed customers questions and concerns and helped them when needed
- Gained experience functioning within a team environment.
Education
Bachelor of Arts - Psychology
California State University, Chico
Chico, CA05-2024
Some College (No Degree) - Psychology
University of Nevada, Reno
Reno, NVSome College (No Degree) - Criminal Justice
Butte Community College
OrovilleSkills
- Law enforcement policies
- Emergency call response
- Information gathering
- Highly effective communication
- Typing speed
- Memory retention
- Stress tolerance
- Call prioritization
- Professionalism and integrity
Certification
- CPR Certification
- RADT Certification
Timeline
Public Safety Dispatcher
Sutter County Sheriff's Office
07.2024 - 12.2024
Reception
Chico Volkswagen Automotive
07.2022 - 04.2024
Cashier/Supervisor of Operations
Surf Thru Express Car Wash
11.2020 - 07.2022
Cashier
Sav Mor Food Outlet
09.2019 - 11.2020
- CPR Certification
- RADT Certification
Bachelor of Arts - Psychology
California State University, Chico
Some College (No Degree) - Psychology
University of Nevada, Reno
Some College (No Degree) - Criminal Justice
Butte Community College
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