Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mackenzie Rogers

Gridley,CA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Public Safety Dispatcher

Sutter County Sheriff's Office
Yuba City, CA
07.2024 - 12.2024
  • Communicated with field personnel via telephone or radio regarding current situations or events that require immediate attention or assistance.
  • Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
  • Used radio, telephone and computer system to update first responders with new information.
  • Handled highly stressful situations with extreme poise and control, keeping callers calm and on line until help arrived at scene.
  • Updated dispatch logs throughout shift in order to maintain an accurate record of all activities.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Collaborated with other departments within organization on special projects related to public safety initiatives.

Reception

Chico Volkswagen Automotive
Chico, CA
07.2022 - 04.2024
  • Welcomed guests promptly upon their arrival at the dealership.
  • Answer, screen, and forward all incoming calls.
  • Manage walk-in appointments, schedule client appointments, and answer any client questions or concerns.
  • Efficiently managed filing, scheduling, and phone communications concurrently.
  • Created weekly schedules for staff members working at the reception desk.

Cashier/Supervisor of Operations

Surf Thru Express Car Wash
Chico, CA
11.2020 - 07.2022
  • Continued developing skills on how to operate a till, ring up customers, and give correct change when needed.
  • Developed strong upselling skills.
  • I explained the wash process thoroughly to new customers and helped them select the best wash for them.
  • Mastered leadership techniques, ensuring smooth coordination of team tasks in both opening and closing times.
  • Developed problem-solving skills in order to maintain customer satisfaction.

Cashier

Sav Mor Food Outlet
Gridley, CA
09.2019 - 11.2020
  • Operated a till efficiently and processed transactions.
  • Maintained a tidy work environment and cash register.
  • Organized and replenished store inventory regularly.
  • Addressed customers questions and concerns and helped them when needed
  • Gained experience functioning within a team environment.

Education

Bachelor of Arts - Psychology

California State University, Chico
Chico, CA
05-2024

Some College (No Degree) - Psychology

University of Nevada, Reno
Reno, NV

Some College (No Degree) - Criminal Justice

Butte Community College
Oroville

Skills

  • Law enforcement policies
  • Emergency call response
  • Information gathering
  • Highly effective communication
  • Typing speed
  • Memory retention
  • Stress tolerance
  • Call prioritization
  • Professionalism and integrity

Certification

  • CPR Certification
  • RADT Certification

Timeline

Public Safety Dispatcher

Sutter County Sheriff's Office
07.2024 - 12.2024

Reception

Chico Volkswagen Automotive
07.2022 - 04.2024

Cashier/Supervisor of Operations

Surf Thru Express Car Wash
11.2020 - 07.2022

Cashier

Sav Mor Food Outlet
09.2019 - 11.2020

Bachelor of Arts - Psychology

California State University, Chico

Some College (No Degree) - Psychology

University of Nevada, Reno

Some College (No Degree) - Criminal Justice

Butte Community College

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Mackenzie Rogers