Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mackenzie Ross

Lone Tree,CO

Summary

Dynamic and versatile professional with extensive experience in bartending, breakfast serving, and operations assistance. Proven track record of delivering exceptional customer service in high-paced environments, managing daily operational tasks, and supporting efficient workflow across diverse roles. Adept at mixology and beverage service, maintaining high standards of cleanliness and safety, and efficiently coordinating operational processes. Strong organizational and communication skills, with a demonstrated ability to handle multiple priorities, resolve issues promptly, and contribute positively to team success. Committed to enhancing customer satisfaction and supporting organizational goals through a blend of hospitality and operational expertise.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Brunch Server

First Watch
01.2023 - Current
  • Welcome guests as they arrive, offer seating options, and ensure they are comfortably settled.
  • Accurately take breakfast orders, including special requests or dietary restrictions, and relay them to the kitchen or barista.
  • Deliver food and drinks to tables promptly, ensuring accuracy and presentation according to guest preferences.
  • Offer suggestions for breakfast items, daily specials, and beverages based on guest preferences and knowledge of the menu.
  • Handle any customer complaints or issues professionally, ensuring guest satisfaction and resolving problems quickly.
  • Manage time effectively to ensure that orders are taken and delivered promptly, especially during busy breakfast hours.
  • Handle multiple tables and tasks simultaneously, including taking orders, serving food, and processing payments.

Operations Assistant

Kroger Health
09.2017 - 01.2023
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Send out weekly reports to the operations team
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.

Server/Bartender

Burger Republic
03.2019 - 10.2021
  • Efficiently manage both bartending and serving duties during shifts, balancing responsibilities to ensure timely and quality service.
  • Build rapport with guests, ensuring a pleasant experience whether they are seated at a table or at the bar.
  • Address and resolve any issues or complaints from customers promptly and professionally, whether related to drinks or food.
  • Use sales techniques to upsell menu items and promote specials, enhancing the guest experience and increasing revenue.
  • Keep tables, chairs, and dining areas clean and tidy throughout the shift; perform resetting duties between guests.
  • Deliver orders to tables in a timely and professional manner, ensuring guest satisfaction.
  • Accurately take food and drink orders from guests and relay them to the kitchen or bar.


Package Handler

FedEx
09.2017 - 11.2018
  • Categorize and sort packages based on destination, size, or type to ensure efficient processing.
  • Move packages onto and off of trucks, conveyor belts, and storage areas using manual and mechanical tools.
  • Use barcode scanners and tracking systems to log and monitor package movement and status.
  • Work efficiently to meet daily volume targets and deadlines for package processing and delivery.
  • Adhere to safety guidelines and procedures to prevent accidents and injuries, including proper lifting techniques and use of personal protective equipment (PPE).
  • Keep work areas clean and organized to ensure a safe and efficient work environment.

Deli Manager

Call's Shop N' Save
06.2012 - 09.2017
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Provide exceptional customer service, addressing customer inquiries and resolving complaints or issues.
  • Promote deli products, offer recommendations, and implement strategies to increase sales and meet department goals.
  • Arrange products attractively and maintain a clean, organized display to enhance the shopping experience.
  • Address operational problems quickly and effectively to minimize disruptions to service.
  • Identify opportunities for operational improvements and implement changes to enhance efficiency and customer satisfaction.

Education

Denver Health
Denver, CO
01.2023 - 5 2023

High School Diploma -

Sacopee Valley High School
Hiram, ME
06.2012

Skills

  • Efficient multitasking
  • Clear Communication
  • Food safety knowledge
  • Cleanliness standards
  • Guest Relations
  • Microsoft Office
  • Suggestive Selling
  • Critical Thinking
  • Data Analysis
  • Customer Service
  • Time Management
  • Team Support

Certification

BLS

Timeline

Brunch Server

First Watch
01.2023 - Current

Denver Health
01.2023 - 5 2023

Server/Bartender

Burger Republic
03.2019 - 10.2021

Operations Assistant

Kroger Health
09.2017 - 01.2023

Package Handler

FedEx
09.2017 - 11.2018

Deli Manager

Call's Shop N' Save
06.2012 - 09.2017

High School Diploma -

Sacopee Valley High School

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Mackenzie Ross