MACKENZIE ROYER
Columbus
Summary
Dedicated professional with 10+ years of experience in hospitality, client services, and business operations. Skilled in managing high-volume customer interactions, coordinating office functions, and supporting organizational success with empathy, logic, and strong communication. Currently finishing my Bachelor's Degree in Psychology with a focus in Clinical Mental Health. Recognized for time management, adaptability, and a drive for excellence.
Overview
6
6
years of professional experience
Work History
Server
Eldorado Gaming Scioto Downs; Brew Brothers
11.2023 - Current
- Deliver personalized guest service at a high-traffic brewery and restaurant located inside a casino.
- Contribute to a hospitality experience blending entertainment, dining, and craft beer service.
- Bolster team collaboration to maintain seamless service in a large-scale venue.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Balanced opening/closing responsibilities including cash handling, floor setup, and shift reporting.
- Recognized for reliability and team contribution in a dynamic restaurant setting.
Business Operations & Office Management- Lead
Crossroads Recovery Services
07.2021 - 11.2023
- Directed daily office operations, including staffing, scheduling, and administrative oversight.
- Designed and implemented efficient workflows, improving scheduling accuracy and reducing intake errors.
- Oversaw compliance with HIPAA regulations and internal policies to protect client confidentiality.
- Managed budgets, vendor coordination, and supply chain processes to ensure smooth business operations.
- Collaborated with leadership to align business goals with operational execution, supporting organizational growth.
Administrative Assistant
Crossroads Recovery Services
01.2020 - 07.2021
- Served as the primary point of contact for new and existing clients, building trust throughout recovery programs.
- Guided clients through program outlines, ensuring clear understanding of treatment steps and goals.
- Coordinated intake and assessment processes to match clients with the right recovery pathways.
- Supported long-term success by tracking client progress, addressing barriers, and facilitating ongoing support.
- Advocated for client needs with counselors, staff, and external partners to create a supportive environment.
Education
Bachelors of Arts - Psychology
The Ohio State University
Columbus, OH03.2026
Associate of Arts - undefined
Columbus State Community College
Columbus, OH01.2025
Skills
- Business & Operations: client services, office management, scheduling, file organization, appointment scheduling, document management
- Technology: Microsoft Office, CRM Tools, AI/LLM Applications
- Soft Skills: communication, time management, team collaboration, relationship building
- Attributes: adaptable, detail-oriented, service-driven, resourceful, strong problem solver
ACADEMIC HIGHLIGHTS
- Dean’s List: Multiple semesters at Columbus State Community College.
- Capstone Projects: Contributed to research on the intersection of communication and organizational effectiveness.
- Team Leadership: Led collaborative coursework projects, simulating real workplace dynamics.
- Recognition: Noted by faculty for consistent academic improvement and professional focus.
Timeline
Server
Eldorado Gaming Scioto Downs; Brew Brothers
11.2023 - Current
Business Operations & Office Management- Lead
Crossroads Recovery Services
07.2021 - 11.2023
Administrative Assistant
Crossroads Recovery Services
01.2020 - 07.2021
Associate of Arts - undefined
Columbus State Community College
Bachelors of Arts - Psychology
The Ohio State University