Mackenzie Ruiz
Oakwood,GA
Summary
I strive to bring efficiency and understanding to all roles. I am adaptable and driven, with a strong work ethic and the ability to thrive in team-based or individually motivated settings. Recognized for high productivity and efficient task completion, I excel in client relationship management, strategic planning, and market analysis. My strengths in customer service and public speaking enhance my professional interactions. With exceptional skills in communication, negotiation, and leadership, I drive sales growth and consistently meet objectives.
Overview
6
6
years of professional experience
Work History
Outside Sales Manager
Negotiated Waste
Sandy Springs, GA
02.2024 - Current
- Marketing Collateral & Client Relationships: Developed brochures, flyers, advertisements, and other materials for marketing campaigns while creating and maintaining key client relationships to ensure satisfaction.
- Strategic Planning & Confidentiality: Assisted in business plan development to identify growth opportunities, prepared presentations for board meetings, and established protocols for handling confidential information.
- Training & Documentation: Developed training materials, conducted sessions for team members, and maintained documentation for all processes related to data analysis.
Inside Sales Representative
Trilogy Solutions
Gainesville, GA
10.2023 - 02.2024
- Customer Relations & Product Information: Developed and maintained relationships with key customers, providing them with product information, pricing, and availability.
- Sales Strategies & Process Improvement: Contributed ideas for improving internal sales processes, developed and implemented strategies to increase sales volume, and conducted outbound calls to upsell products or services.
- Data Analysis & Action Planning: Analyzed dates and marketing data to develop actionable plans based on findings.
Logistics Coordinator
Syfan Logistics
Gainesville, GA
06.2022 - 10.2023
- Issue Resolution & Communication: Evaluated and resolved problematic conditions to optimize service levels, and explained proposed solutions through oral presentations and written proposals to customers and management.
- Data Analysis & Product Development: Directed and supported the compilation and analysis of technical source data for product development, and translated raw data into meaningful information using statistical techniques.
- System Maintenance & Optimization: Maintained and updated systems to enhance communication with internal and external customers, and optimized database structures for better performance on analytics tasks.
Process Guide
Amazon
Jefferson, GA
06.2021 - 06.2022
- Leadership & Communication: Trained, guided, and monitored associates, provided constructive feedback, reported production progress, and led management meetings to maintain communication.
- Problem Solving & Data Management: Proactively identified and resolved production issues, ensuring data sites and coding forms were up-to-date throughout shifts.
Assistant Site Manager
Platinum Contents Restoration
Buford, GA
09.2019 - 06.2021
- Leadership & Quality Control: Monitored personnel to maintain high quality and performance, managed large-scale civil projects, and inspected establishments for safety and service compliance.
- Planning & Communication: Developed long-range plans and conceptual designs, communicated daily with subcontractors and inspectors to ensure project progress, and engaged with customers to understand needs and provide valuable information.
Creative Director
North Georgia School Of Dance
Auburn, GA
08.2018 - 05.2020
- Team Leadership & Mentorship: Led creative team meetings to share ideas and develop actionable plans, critiqued artists' work, and mentored them on quality standards and improvements.
- Marketing & Client Engagement: Planned marketing strategies to increase studio business, provided individual instruction to students, set up events to attract new clients, and supervised social media presence.
Online Marketer
Government Discount Supply
Miami, FL
10.2018 - 05.2019
- E-commerce & Customer Support: Developed and managed product pages and web stores, and resolved customer concerns promptly to ensure high satisfaction.
- Administrative & Organizational Support: Organized files for easy retrieval and provided daily administrative support to the Marketing Manager
Sales Intern
Colonial Life & Accident Insurance
Miami, FL
10.2018 - 12.2018
- Sales & Customer Engagement: Directed cold calling activities to offer product solutions and generate new customers, and assessed customer needs through detailed questioning to present suitable products.
- Administrative & Technical Support: Maintained detailed files, checklists, and financial records of sales and transactions, provided technical support to instructors and students during classes, and utilized problem-solving techniques to address challenges
Education
Psychology -
Florida International University
Miami, FLSkills
- Public speaking
- Strong client relations
- Verbal and Written Communication
- Attention to Detail
- Team lead
- Customer service
Accomplishments
- Promoted to an Officer on Speech and Debate Team at Piedmont College
- Awarded the President's Volunteer Service Award gold medal for community service
Timeline
Outside Sales Manager
Negotiated Waste
02.2024 - Current
Inside Sales Representative
Trilogy Solutions
10.2023 - 02.2024
Logistics Coordinator
Syfan Logistics
06.2022 - 10.2023
Process Guide
Amazon
06.2021 - 06.2022
Assistant Site Manager
Platinum Contents Restoration
09.2019 - 06.2021
Online Marketer
Government Discount Supply
10.2018 - 05.2019
Sales Intern
Colonial Life & Accident Insurance
10.2018 - 12.2018
Creative Director
North Georgia School Of Dance
08.2018 - 05.2020
Psychology -
Florida International University
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