Mackenzie Rumsey

• Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
• Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
• Provided supervision and in-house activities to support program participants.
• Encouraged development of relevant skills to help overcome specific concerns.
• Collaborated with team members to develop strategies that improve program effectiveness.
• Adhered to state regulations pertaining to child welfare laws and confidentiality policies.
• Acted as client advocate to resolve emergency problems in crisis situations.
• Acted as a mentor by offering advice on educational goals or career paths for youth participants.

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• Arranged debt repayment or established schedules for repayment based on customer's financial situation.
• Worked collaboratively with other departments to ensure timely resolution of customer issues.
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
• Conducted skip tracing activities to locate missing debtors when needed.
• Performed administrative functions for assigned accounts, recorded address changes and purged records.
• Maintained accurate records of all collection activities in the computer system.
• Researched customer accounts for errors or discrepancies and corrected them as necessary.
• Reviewed accounts to determine payment plan compliance.
• Skip-traced with social media sites, professional sites and search engines to find contact information for borrowers.

• Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
• Assisted clients in identifying resources available within the community such as housing assistance or employment opportunities.
• Provided referrals to external providers when necessary for further evaluation or treatment.
• Completed detailed documentation of sessions, patient notes and recommendations.
• Collaborated to set goals and outline steps to achieve objectives.
• Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
• Obtained or maintained proper licensure or certification to meet state requirements.
• Implemented crisis intervention techniques when needed to deescalate situations involving agitated or violent individuals.
• Assessed risk to client, loved ones or general public through established evaluation procedures.

• Assist in every position, case management, overall shelter needs
• Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
• Assisted clients in developing coping strategies for managing stressors.
• Documented actions and incidents associated with youth program participants.
• Helped clients develop social skills needed for successful interactions with peers.
• Utilized de-escalation techniques aligned with trauma-informed care model, driving intervention strategy.
• Conducted assessments to identify mental health needs of youth.
• Developed case records, reports and other required documents to maintain youth's permanent record.

• Collaborated with other social service agencies in providing additional supports for shelter residents.
• Provided assistance to clients in obtaining housing, completing applications and advocating for their needs.
• Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
• Provided emotional support through active listening techniques while maintaining confidentiality of sensitive information shared by clients.
• Assisted with meal preparation, distribution and clean up activities as needed.
• Held care conferences with residents and families to review resident health and condition.
• Coordinated recreational activities for children living in the shelter designed to promote healthy physical activity.

• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Encouraged Client to participate in activities of daily living to enhance personal dignity.

• Regulated children's schedules to balance rest, learning and play.
• Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
• Tended to children's general needs while providing supervision for safety in day-to-day activities.
• Researched new places or activities that would be interesting and beneficial for the kids.
• Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
• Communicated regularly with families regarding daily events and any concerns that may arise.
• Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
• Planned age-appropriate activities to help foster physical, mental, and emotional development.
• Met and communicated regularly with parents to discuss children's activities and development.
• Performed light housekeeping duties related to childcare such as laundry or meal preparation.

• Developed and implemented strategies to improve student learning outcomes.
• Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
• Ensured compliance with state standards by incorporating them into lesson plans.
• Implemented appropriate disciplinary actions when necessary while ensuring compliance with school policies and procedures.
• Utilized behavior management skills to foster environment conducive to student learning.
• Planned and organized variety of activities and field trips to aid mental and physical growth in children.
• Introduced learning activities and imaginative play to teach children to explore.
• Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
• Developed and enforced positive strategies to encourage good behavior.
• Read stories to children and taught painting, drawing, and crafts.
• Organized creative and fun activities, enhancing children's physical, emotional and social well-being.

• Skip tracing while making outbound calls, Work through calls and determine if debt can be collected, Efficient and thoughtful effort put into working all accounts.
• Created detailed reports regarding collection activity, customer account balances, and other related data.
• Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
• Developed strategies to collect past due payments and minimize losses on bad debts.
• Performed administrative functions for assigned accounts, recorded address changes and purged records.
• Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
• Monitored customer accounts for any changes in status or updates from creditors.

• Reported any concerning behaviors or issues to supervisors immediately.
• Developed and implemented activities to meet the physical, emotional, and social needs of children.
• Assisted children in development of social, communication and problem-solving skills.
• Maintained safe play environment.