Mackenzie Sauceda
Glendale,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Server
Bobby-Q BBQ & Steak House
07.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Catering Staff Member
Bobby-Q BBQ & Steak House
02.2023 - Current
- Collaborated with team members to create memorable experiences for clients and guests.
- Promoted a positive work environment through effective teamwork and collaboration among staff members.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
To-Go Specialist
Bobby-Q BBQ & Steak House
03.2022 - Current
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Managed inventory levels for takeout supplies, reducing waste and ensuring availability during peak hours.
- Increased repeat business by consistently providing friendly and attentive service.
Head Hostess
Bobby-Q BBQ & Steak House
10.2021 - Current
- Implemented effective reservation system updates to optimize table turnover rates without sacrificing guest satisfaction.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
Education
High School Diploma -
Winslow High School
Winslow, AZ 05.2001 -
Skills
Reliability
undefinedTimeline
Server
Bobby-Q BBQ & Steak House
07.2023 - Current
Catering Staff Member
Bobby-Q BBQ & Steak House
02.2023 - Current
To-Go Specialist
Bobby-Q BBQ & Steak House
03.2022 - Current
Head Hostess
Bobby-Q BBQ & Steak House
10.2021 - Current
High School Diploma -
Winslow High School
05.2001 -
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