Mackenzie Schilthuis
Allendale,MI
Summary
Motivated and detail-oriented professional with strong time management and teamwork skills developed through academic coursework and collegiate athletics. Proven ability to balance high-performance responsibilities while maintaining a strong work ethic.
Overview
3
3
years of professional experience
Work History
Floor Care Coordinator
Meijer
Walker, Michigan
06.2026 - Current
- Coordinated survey distribution and analyzed results for informed decision-making.
- Analyzed vendor feedback and shared key insights.
- Supported vendor meetings and follow-up discussions.
- Prepared and sent reports for leadership and vendors.
Customer Service Representative
Great Garden Plants
Grand Haven, MI
05.2025 - 08.2025
- Assisted customers via phone and email by answering questions and resolving order concerns
- Processed customer refunds and replacement orders in a timely and accurate manner
- Maintained knowledge of multiple plant varieties in order to provide accurate care advice
- Documented voicemail details in Excel for easy access
Manufacturing Team Member
Ventura Manufacturing
Zeeland, MI
05.2023 - 08.2024
- Operated and maintained manufacturing equipment to ensure optimal performance and compliance with safety protocols
- Assembled parts on production line to consistently meet daily production goals
- Participated in weekly meetings to review team performance and analyze data.
Education
Bachelor of Arts - Marketing: Analytics and Research
Calvin University
Grand Rapids, MI05-2026
Skills
- Cross-functional Coordination
- Performance Analysis
- Data analysis
- Vendor management
- Microsoft Excel
- Microsoft Office
- Task Prioritization
- Customer Service
PROJECTS
Capstone Consulting Project with tesa tape (2026)
- Collaborated with a team to analyze market opportunities and barriers
- Conducted market research to identify trends, customer needs, and competitive positioning
- Developed and presented strategic recommendations based on research findings and market analysis
Statistical Consulting Project with McQueen Analytics (2024)
- Collaborated with a team to organize, clean, and wrangle data for analysis
- Imported and analyzed data in R to create graphs, tables, and visual reports
- Identified trends and insights from data analysis to support project findings
- Presented results and recommendations to our client and classmates
HONORS & AWARDS
- Yonker Family Scholarship, Calvin University
- Deb Deters Business Scholarship, Calvin University
Timeline
Floor Care Coordinator
Meijer
06.2026 - Current
Customer Service Representative
Great Garden Plants
05.2025 - 08.2025
Manufacturing Team Member
Ventura Manufacturing
05.2023 - 08.2024
Bachelor of Arts - Marketing: Analytics and Research
Calvin University