Mackenzie Scott

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Managed a team of sales professionals, motivating them to exceed their targets consistently.
• Boosted sales performance by developing and implementing effective sales strategies and techniques.
• Collaborated with marketing department to create successful promotional campaigns for increased revenue.
• Established strong relationships with key clients, resulting in high levels of customer satisfaction and retention.
• Organized training sessions for sales professionals on product knowledge, presentation skills, and closing techniques, elevating overall team competency levels.

• Developed strong relationships with high-end clientele, resulting in repeat business and increased customer loyalty.
• Consistently met or exceeded individual sales goals while also contributing to the success of the entire sales team.
• Implemented innovative merchandising techniques that showcased products effectively and enticed potential buyers.
• Implemented creative sales incentives for team members, inspiring friendly competition and driving higher performance levels across the board.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Increased store sales by creating visually appealing merchandise displays and product placements.
Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Increased customer retention rates through exceptional communication skills and problem-solving abilities.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled cash transactions and maintained sales and payments records accurately.