Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Shaffer

Fort Worth

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Sales Manager

Absolute Marketing Group
07.2022 - 08.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Established and cultivated solid business relationships with new or existing customers.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Implemented systems and procedures to increase sales.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Organized promotional events and interacted with community to increase sales volume.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Facilitated business by implementing practical networking techniques.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.

Marketing Coordinator

Retriever Payment Systems
10.2021 - 01.2022
  • Planned and executed internal and external marketing events.
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Created engaging brochures and flyers to use for promotional materials and distribution.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
  • Developed and executed marketing plans for trade shows and other events to increase brand awareness.
  • Used online and offline marketing to generate leads, increase visibility and drive sales growth.
  • Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
  • Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
  • Tracked and reported on marketing campaign responses.
  • Managed workflow between staff, coordinating documents and creative material distribution.
  • Developed and tracked performance indicators to measure results of marketing campaigns.
  • Organized logistics for marketing and proposal strategy meetings.
  • Established relationships with key stakeholders and media outlets to secure press coverage and increase rapport and trust.

Server

54th Street Grill & Bar
01.2022 - 07.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Bakery Associate

Costco
02.2015 - 03.2018
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Inspected goods to establish accurate pricing and labeling.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Wrapped, boxed and weighed bakery department products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.

Independent Contractor

Instacart
03.2018 - 10.2021
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Collaborated closely with clients to better understand entire project scope.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Negotiated fees and contracts to reach mutually beneficial agreements with clients.
  • Collaborated with clients to define project requirements and deliverables.
  • Researched and identified innovative solutions to acquire resources and meet customer needs.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Developed and maintained user documentation to establish product understanding.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Generated detailed reports to highlight product performance and usage metrics.
  • Designed and implemented new features and enhancements to improve existing applications.
  • Optimized websites and mobile applications to achieve maximum performance.
  • Monitored and maintained websites and applications to track security vulnerabilities.
  • Developed prototypes to use for testing, measuring data and gathering valuable feedback.
  • Implemented user interface designs for web and mobile applications, simplifying digital interaction.
  • Debugged and resolved technical issues related to website and mobile applications to minimize disruptions.

Customer Service Representative

McDonald's Restaurant
02.2010 - 01.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Developed and updated databases to handle customer data.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Cross-trained and backed up other customer service managers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Implemented and developed customer service training processes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Created and maintained detailed database to develop promotional sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

GED -

Carmel High School
Carmel, IN
06.2013

Skills

  • Sales Process
  • Customer Order Management
  • Time Management
  • Risk Mitigation
  • Continuous Improvements
  • Market Intelligence
  • Compelling Leadership Skills
  • Shipping and Receiving Oversight
  • Sales Strategy Development
  • Profitability Assessments
  • Marketing Strategies
  • Goals and Performance
  • Negotiations Expert and Strong Deal Closer
  • Client Base Retention
  • Territory Expansion
  • Sales Expertise
  • Sales Statistics Analysis
  • Strategic Partnership
  • Account Servicing
  • Sales Quota Management
  • Strategic Direction
  • Coaching and Mentoring
  • Networking Events
  • Prospecting Skills
  • Exceptional Multitasking Skills
  • Retail Knowledge
  • Order Management
  • Persuasive Selling
  • Specialty Care
  • Sales Presentation
  • Analytical Problem Solver
  • Product and Service Management
  • Product Knowledge
  • Multidisciplinary Team Leadership
  • Team Oversight
  • Excellent Communication Skills
  • Review Contracts
  • Recruiting and Hiring
  • Communication and Engagement Techniques
  • Account and Territory Management
  • Motivational Techniques
  • Persuasive Negotiations
  • Verbal and Written Communication
  • Database Management
  • Direct Sales
  • Closing Techniques

Timeline

Sales Manager

Absolute Marketing Group
07.2022 - 08.2023

Server

54th Street Grill & Bar
01.2022 - 07.2022

Marketing Coordinator

Retriever Payment Systems
10.2021 - 01.2022

Independent Contractor

Instacart
03.2018 - 10.2021

Bakery Associate

Costco
02.2015 - 03.2018

Customer Service Representative

McDonald's Restaurant
02.2010 - 01.2015

GED -

Carmel High School

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Mackenzie Shaffer