Mackenzie Shamburg
Springfield,MO
Summary
Dynamic and results-oriented professional with a proven track record at Old Navy, enhancing customer satisfaction and increasing sales through expert customer engagement and effective merchandising techniques. Skilled in cash handling and teamwork, consistently exceeding performance metrics. Reliable and adept at fostering positive customer experiences and collaborating for success.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Old Navy
03.2023 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Wichita State University Business Center
Wichita State University
08.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Stylist/Associate
Maurices
02.2020 - 03.2021
- Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
- Assisted in visual merchandising, maintaining an attractive store environment for customers.
- Collaborated with team members to achieve monthly sales targets and consistently exceeded personal goals.
- Provided outstanding customer service, addressing concerns promptly and professionally to ensure a positive shopping experience.
- Boosted sales through effective cross-selling and upselling techniques, showcasing complementary items and accessories.
- Enhanced customer satisfaction by providing personalized styling recommendations and outfit selections.
- Processed payments, entering sales in register for prompt customer service.
Education
Bachelor of Science -
Missouri State University
Springfield05.2026
High School Diploma -
Ringwood Public Schools
Ringwood, OK05.2022
Skills
- Customer Service
- Customer Assistance
- Cash Handling
- Customer Engagement
- Flexible Schedule
- Phone Etiquette
- Friendly and Helpful
- Reliable and Responsible
- Honest and Dependable
- Positive Customer Engagement
- Teamwork and Collaboration
Timeline
Retail Sales Associate
Old Navy
03.2023 - 08.2023
Wichita State University Business Center
Wichita State University
08.2022 - 12.2022
Stylist/Associate
Maurices
02.2020 - 03.2021
Bachelor of Science -
Missouri State University
High School Diploma -
Ringwood Public Schools
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