Mackenzie Shaw
Allentown
Summary
Dynamic and service-oriented professional with proven organizational skills and a strong background in client relations at the Progressive Center for Independent Living. Adept at optimizing scheduling and enhancing visitor experiences, I excel in fast-paced environments, ensuring efficient operations and high customer satisfaction. Committed to fostering effective communication and teamwork.
Overview
2
2
years of professional experience
Work History
Receptionist
Progressive Center for Independent Living
08.2025 - Current
- Managed front desk operations, ensuring efficient visitor coordination and prompt service delivery.
- Handled appointment scheduling, optimizing calendar usage for clients and staff.
- Performed data entry and filing tasks, maintaining accurate and organized client records.
- Assisted in office supply management, ensuring adequate inventory levels for daily operations.
- Coordinated visitor check-ins, providing informative assistance to enhance client experience.
- Facilitated communication between departments, improving workflow and information sharing.
- Maintained a professional reception area, creating a welcoming environment for guests.
- Provided customer service support, addressing inquiries and resolving issues quickly.
Host
Killarneys Publick House
12.2023 - Current
- Welcomed guests with a friendly demeanor, ensuring a positive first impression.
- Managed reservation system, coordinating guest seating to optimize flow during peak hours.
- Assisted with event setup, providing logistical support for special occasions and large gatherings.
- Maintained cleanliness and organization of reception area, enhancing overall guest experience.
- Collaborated with kitchen and service staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints with empathy, ensuring satisfaction and retention.
- Facilitated effective communication between front-of-house and back-of-house teams.
- Trained new hosts on standard operating procedures and customer service expectations.
- Supported promotional events by managing guest lists and providing on-site assistance.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate
Aeropostale
06.2023 - 11.2023
- Assisted customers in product selection by providing detailed product knowledge and tailored recommendations.
- Engaged customers through friendly conversation, enhancing their shopping experience and encouraging brand loyalty.
- Processed sales transactions accurately using point-of-sale systems, ensuring smooth and efficient checkout experiences.
- Contributed to promotional activities by setting up displays and assisting with in-store marketing initiatives.
- Collaborated with team members to achieve sales goals and maintain high store performance standards.
- Maintained store cleanliness and organization, ensuring an inviting environment for customers.
Education
No Degree - Business Management
The College of New Jersey
Trenton, NJ05-2029
High School Diploma -
Allentown High School
Allentown, NJ06-2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Scheduling
- File management
- Mail handling
- Document management
- Calendar management
- Service-oriented mindset
- Staff management
Timeline
Receptionist
Progressive Center for Independent Living
08.2025 - Current
Host
Killarneys Publick House
12.2023 - Current
Sales Associate
Aeropostale
06.2023 - 11.2023
No Degree - Business Management
The College of New Jersey
High School Diploma -
Allentown High School