Summary
Overview
Work History
Education
Skills
Websites
Certification
Get To Know Me
Timeline
Hi, I’m

Mackenzie Shea

LYNN,MA
Mackenzie Shea

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Marketing position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Superb computer, interpersonal and verbal and written communication skills. Fantastic at using Microsoft and Adobe for data entry, creation, and analysis. Excellent multitasking and applying real-world solutions to long-term licensing issues. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

7
years of professional experience
1
Certification

Work History

City Of Lynn

City Clerk Intern
01.2018 - Current

Job overview

  • Assisted in budget prep, expenditure review and budget administration.
  • Maintained fiscal records and accounts.
  • Supported municipal elections by preparing and distributing ballots, training election officers and tabulating results.
  • Worked closely with city personnel in development and interpretation of city and department policies and conferred with legal advisors and city officials regarding management problems.
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Stayed up-to-date on Massachusetts laws and licensing requirements to complete accurate and efficient reviews.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Updated operational records or licensing information using computer terminals.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Wrote, reviewed and submitted reports weekly for department records.
  • Issued various permits and licenses such as marriage, birth, liquor, death, burial, business, hunting or dog licenses and collected appropriate fees.
  • Created documents with applicant information and verified data against city database information.
  • Researched information in municipal archives upon request of public officials or private citizens.
  • Verified authenticity of foreign identification or immigration documents.
  • Maintained docket calendar and database for city court.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Reviewed order data to verify transactions and shipping dates.
  • Created reports and developed improvements and enhancements to automate records and file systems.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Edited certified documents to keep all company materials free of grammar errors.

Tangles Hair Salon

Social Media Marketing Intern
05.2018 - 02.2020

Job overview

  • Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
  • Conducted daily updates to social media profiles to boost company online presence.
  • Designed and presented social media campaign ideas.
  • Contributed to mock-ups, email campaigns and social media content.
  • Collaborated with team members to help expand marketing channels.
  • Performed market analysis and researched latest trends.
  • Stayed updated with latest marketing concepts and techniques.
  • Helped with planning and hosting of marketing events.
  • Tracked social media engagement to identify high-performing ideas for campaigns.
  • Analyzed trends in social media posts and followers to maximize views.
  • Created engaging content to catch attention of potential customers.
  • Created informative and entertaining posts for client's Facebook and Instagram pages.
  • Analyzed social media campaigns and activities using Canva to promote engagement and made recommendations for enhancement.
  • Responded to comments, posts and questions from various channels under supervision.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
  • Identified target market and key segments through in-depth analysis of markets and related trends.
  • Planned and instituted social media marketing plan for "Hair by Sarah".

Education

Eastern Gateway Community College
Steubenville, OH

Associate of Applied Business from Business Management With Marketing Focus
08.2023

University Overview

  • Honor Roll Spring Semester 2021/2022


Skills

  • Researching Skills
  • Microsoft Word, Office, Excel, PowerPoint
  • Adobe Photoshop, Lightroom, InDesign
  • Instagram, Twitter, TikTok, Facebook
  • SEO, SEM
  • Canva, Content Creation
  • Influencer Knowledge
  • Trend Follower
  • Fast-learner
  • Activity Coordination
  • Risk Management Expertise
  • Accounts Payable and Accounts Receivable
  • Problem-Solving Ability
  • Records Management
  • Money Handling
  • Document Organization
  • Clerical Support
  • Word Processing
  • Customer Care
  • Office Operations
  • Office Meetings
  • Public Service
  • Greeting Visitors
  • Credit Card Transaction Processing
  • Critical Thinking
  • Active Listening
  • Evidence Tracking
  • Maintenance Requirements
  • Financial Transactions
  • Reading Comprehension
  • Law and Government
  • Executive Calendars
  • Office Supplies and Inventory
  • Permit and License Processing
  • Schedule Preparation
  • Special Projects
  • Customer Experience
  • Basic Photography
  • Fee Management
  • Administrative Procedures

Certification

  • Google Foundations of Digital MArketing and E-Commerce Certificate - 2022
  • LinkedIn Excel for Marketer's - 2023

Get To Know Me

My name is Mackenzie I am 20 years old from Boston, Massachusetts. For as long as I can remember my main passion has been Content Creation. I started using social media at age 10 and the fascination has never disappeared. I love creating mood boards and using photography to show a message, it's a form of art to me. Traveling is a huge hobby of mine, my favorite places right now would be Canada, Aruba, and New York. I am really looking forward to planning my next trip to travel throughout Europe. It is so cool to see the different cultures and environment's around the world. Working out is my healthy escape, I love to run. Pilates, Yoga, Boxing all give such a great mediation as well. I grew up playing Soccer, Softball, and Basketball most of my life. I also did competitive cheer, figure skating, flag football, and dance growing up as well. I am always looking for new experiences through everything and anything. I love trying new things and using my creative side through it all. 

Timeline

Social Media Marketing Intern

Tangles Hair Salon
05.2018 - 02.2020

City Clerk Intern

City Of Lynn
01.2018 - Current

Eastern Gateway Community College

Associate of Applied Business from Business Management With Marketing Focus

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Mackenzie Shea