Summary
Overview
Work History
Education
Skills
Timeline
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MACKENZIE SKORSTAD

Moore,OK

Summary

Hard-working Psychology and Forensics Graduate from The University of Central Oklahoma with 7+ years of work experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.

Overview

6
6
years of professional experience

Work History

Warehouse Clerk

WinSupply
02.2023 - Current
  • Scheduled appointments with different truck lines and vendors.
  • Entered shipments into warehouse management software.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Recorded incoming and outgoing shipments for accurate tracking.
  • Reduced safety hazards by maintaining clean and orderly warehouse environment.
  • Completed cycle counts and monthly inventory.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Kept warehouse up to safety and health regulations at all times.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Checked packages and merchandise for damage and notified vendors.
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Security Guard / Supervisor

TAM AND HARRIS INVESTIGATION AND SECURITY
08.2019 - 02.2023
  • Recorded incident reports with detailed accounts of occurrences.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Recorded daily security occurrences in site assignment log.
  • Managed security staff rotation for position coverage on breaks.
  • Completed shift handover reports and debriefed next shift upon arrival.
  • Developed and implemented security policies, procedures and systems to protect personnel, property and data.

Reservation Associate

PETSMART REMOTE
02.2022 - 06.2022
  • Took inbound calls for up to 50+ members per day using computer and call center software systems
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Managed 1,000+ member accounts per day by implementing strategic resolutions and organizing all data
  • Acted as a liaison between the company and its members
  • Used strong product knowledge and problem-solving skills to assist customers with their concerns
  • Ensured accuracy of data by keeping track of all customer calls via spreadsheets and company software

CAP 2 associate

WALMART
02.2019 - 08.2019
  • Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
  • Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
  • Monitored and adhered to company safety regulations and policies.
  • Moved excess materials to proper storage location.
  • Counted supplies in stock room and posted totals to inventory records using RF scanner.
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Greeted store customers and discussed needs.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Stocked shelves to match planogram images and instructions.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Greeted customers and directed to requested products.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.

Pharmacy technician

WALGREENS
01.2018 - 01.2019
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Collected co-payments or full payments from customers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

Sales Associate

Walgreens
01.2018 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Solved customer challenges by offering relevant products and services.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.

Swim Instructor & Life Gaurd

YMCA
06.2017 - 07.2018
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Adapted teaching techniques to different learning styles.
  • Implemented proper safety protocols and emergency response plans.
  • Challenged athletes by consistently using positive reinforcement and gentle criticism.
  • Educated student-athletes on proper nutrition and benefits of adequate sleep, which helped improve overall performance.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Trained new lifeguards on safety procedures and protocol.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.

Education

Associate of Arts - Psychology

University of Central Oklahoma
Edmond, OK
05.2022

Bachelor of Science - Forensic Science

University of Central Oklahoma
Edmond, OK
05.2022

Associate of Arts - Psychology

Oklahoma City Community College
Oklahoma City, OK
05.2016

Biology Medicine

SOUTHWESTERN OKLAHOMA STATE UNIVERSITY
WEATHERFORD, OK

High School Diploma -

SOUTHMOORE HIGHSCHOOLOKLAHOMA CITY
Moore, OK
05.2018

Skills

  • Time Management
  • Shipment Coordination
  • Shipment Verification
  • Microsoft Office
  • Order Logging
  • File Management
  • Receiving Orders
  • Access Systems and Patrol
  • Training Methods
  • Security Recommendations
  • Administrative Duties
  • Safety and Security

Timeline

Warehouse Clerk

WinSupply
02.2023 - Current

Reservation Associate

PETSMART REMOTE
02.2022 - 06.2022

Security Guard / Supervisor

TAM AND HARRIS INVESTIGATION AND SECURITY
08.2019 - 02.2023

CAP 2 associate

WALMART
02.2019 - 08.2019

Pharmacy technician

WALGREENS
01.2018 - 01.2019

Sales Associate

Walgreens
01.2018 - 01.2019

Swim Instructor & Life Gaurd

YMCA
06.2017 - 07.2018

Associate of Arts - Psychology

University of Central Oklahoma

Bachelor of Science - Forensic Science

University of Central Oklahoma

Associate of Arts - Psychology

Oklahoma City Community College

Biology Medicine

SOUTHWESTERN OKLAHOMA STATE UNIVERSITY

High School Diploma -

SOUTHMOORE HIGHSCHOOLOKLAHOMA CITY

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