Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Slingerland

Halfmoon

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Barista

7 Brew
06.2025 - Current
  • Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
  • Managed daily inventory and restocked supplies to ensure operational efficiency.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Hostess

Mosu Asian BBQ & Hot Pot
10.2024 - 04.2025
  • Greeted and seated guests, ensuring optimal customer flow and satisfaction.
  • Managed reservation system, coordinating seating arrangements for efficient service.
  • Planning and organizing of table rotation and seating
  • Provided menu information, enhancing guest experience through knowledgeable recommendations.
  • Taking phone calls for reservations, food orders, questions about dining experience and more
  • Cleaning bathrooms and keep items stocked
  • Monitored dining area for cleanliness, maintaining high standards of hygiene and presentation.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Contact Center Representative

Capital Communications Federal Credit Union
08.2022 - 10.2023
  • Managed high-volume inbound calls, addressing member inquiries and resolving issues efficiently.
  • Follow communication scripts when handling different topics
  • Utilized CRM systems to document interactions and track member service requests accurately.
  • Identify customer needs, clarify information, and research every issue
  • Seize the opportunities to upsell products when they arise
  • Use computer services and Microsoft daily
  • Avid responses to communication through email or teams
  • Conducted follow-up calls to ensure member satisfaction and gather feedback for process improvements.
  • Resolved escalated member concerns by implementing effective conflict resolution techniques while maintaining professionalism.
  • Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.

Server

Atria Senior Living
05.2021 - 06.2022
  • Delivered exceptional dining experiences through attentive service and knowledge of menu offerings.
  • Provide helpful and courteous service to the elderly
  • Managed dining area cleanliness, ensuring compliance with health and safety standards.
  • Providing menus, meeting special customer demands, taking orders, bringing food to tables, refilling glasses, and cleaning tables.
  • Set up placement displays of tableware
  • Maintain and restock inventory
  • Handle incoming calls

Mortgage/Consumer Servicing Intern

Capital Communications Federal Credit Union
11.2021 - 01.2022
  • File and create new mortgages
  • File and create discharges of mortgages
  • Have contact/communicate with the counties in New York
  • Open daily mail and sort through it
  • Use Microsoft platforms for daily projects
  • Provide helpful service to coworkers
  • Go through the paperwork in the vault
  • Use Symitar and Meridian Link daily

Dishwasher, Busboy, and Waitress in Training

Homefront Cafe
01.2018 - 08.2018
  • Provide helpful and courteous service to customers
  • Dishwasher dedicated to maintaining full stocks of clean dishes
  • Set up placement displays of tableware
  • Maintain and restock inventory
  • Handle incoming calls
  • Part-Time

Education

Advanced Regents High School Diploma -

Guilderland High School
Guilderland Center, NY

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SUNY Schenectady Community College

Skills

  • Leader and Team-Player
  • Teamwork and communication skills
  • Ability to multitask efficiently
  • Able to assist with customer needs
  • Customer service experience
  • Experienced phone communication skills
  • Cash handling
  • Opening and closing duties
  • Attention to detail
  • Friendly and outgoing

Timeline

Barista

7 Brew
06.2025 - Current

Hostess

Mosu Asian BBQ & Hot Pot
10.2024 - 04.2025

Contact Center Representative

Capital Communications Federal Credit Union
08.2022 - 10.2023

Mortgage/Consumer Servicing Intern

Capital Communications Federal Credit Union
11.2021 - 01.2022

Server

Atria Senior Living
05.2021 - 06.2022

Dishwasher, Busboy, and Waitress in Training

Homefront Cafe
01.2018 - 08.2018

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SUNY Schenectady Community College

Advanced Regents High School Diploma -

Guilderland High School

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