Mackenzie Sloan
Civil Service
Kansas City,MO
Summary
Dynamic process optimization specialist with extensive experience at SSA, recognized for enhancing customer service protocols and improving legal case efficiency. Demonstrated achievements include significant program implementation improvements and effective case resolutions, contributing to operational excellence. Core competencies encompass meticulous attention to detail and a robust commitment to information security, aimed at fostering a culture of trust. Career aspirations involve further optimizing organizational processes through innovative solutions.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Contact Representative
Social Security Administration, SSA
Kansas City, MO
10.2019 - Current
- Liaised with stakeholders to ensure proper implementation of program guidelines.
- Facilitated communication with beneficiaries to resolve agency processing issues.
- Facilitates operational aid to diverse departments within Mid-America Program Service Center and field offices nationwide.
- Facilitates clear and concise communication with various departments to assess case requirements.
- Provided timely responses to inquiries concerning existing regulations.
- Addressed service complaints through bill adjustments and monetary resolutions.
- Utilizes keen attention to detail to ensure cases are processed accurately the first time.
Legal Assistant/Senior Case Technician
SSA
Kansas City, MO
09.2018 - 09.2019
- Processed and integrated incoming data into company databases.
- Conducted assessments of medical and legal evidence to ensure case files met OHO rules and regulations.
- Compiled case summaries by consolidating prior medical history, treatments undertaken, conflicting evidence, and development actions.
- Answered questions from attorneys, lay representatives, claimants and other involved parties about the hearing process under SSA guidelines.
- Communicated information on documentary evidence, filing procedures, and processing status.
- Addressed claimants' inquiries regarding rights to representation.
- Identified relevant case law, statutes, regulations and legal authorities.
- Boosted productivity within the Hearing Office by efficiently addressing caseload delays.
General Clerk I
Telesolv Consulting/Team PAE
Lee’s Summit, MO
05.2017 - 09.2018
- Provided administrative and clerical support to the US Citizenship and Immigration Service
Education
Bachelors of Arts - Political Science
Washburn University
01.2016
Skills
- Dispute resolution
- Punctuality and reliability
- Research
- Information security
- Documentation
- Empathy and patience
- Process optimization
- Deadline adherence
- System analysis
- Microsoft office
- Quantitative research
- Research and analysis
- Attention to detail
Contact Information
Cell: 785-580-6956
Email: Mackenziesloan7@gmail.com
Certification
- CompTIA A+ - Computing Technology Industry Association.
- CompTIA Network+ - Computing Technology Industry Association.
Awards
- Exemplary Contribution or Service Award, 08/2023, GS 8, Received for going above and beyond to provide Quality Support to the MOD Support Team, MOD 7, and the PSC in the past year, working priority and daily cases without any daily reminders and setting an example in teamwork.
- Exemplary Contribution or Service Award, 09/2024, GS 8, Received for going above and beyond to provide Quality Support to the MOD Support Team, MOD 7, and the PSC in the past year, working priority and daily cases without any daily reminders and setting an example in teamwork.
- Exemplary Contribution or Service Award, 09/2022, GS 8, Received for going above and beyond to provide Quality Support to the MOD Support Team, MOD 7, and the PSC in the past year, working priority and daily cases without any daily reminders and setting an example in teamwork.
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